---
title: "Interpretation and Translation Services for NHS Hull Clinical Commissioning Group"
ocid: "ocds-b5fd17-5a03806d-adc9-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5a03806d-adc9-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5a03806d-adc9-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5a03806d-adc9-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH YORKSHIRE & HUMBER COMMISSIONING SUPPORT UNIT"
published: "2016-11-18"
---

# Interpretation and Translation Services for NHS Hull Clinical Commissioning Group

Buyer: NORTH YORKSHIRE & HUMBER COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-5a03806d-adc9-11e6-9901-0019b9f3037b

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## Summary

The NHS Hull Clinical Commissioning Group, represented by the North Yorkshire & Humber Commissioning Support Unit, has completed the procurement process for Interpretation and Translation Services. The procurement aimed to establish a single-provider contract to cater to individuals who experience communication barriers in accessing primary care in Hull. The open procurement method was employed, with the tender open until 13:00 on 8 April 2016. The total contract value is approximately £2,240,000, with service delivery commencing on 1 September 2016 and lasting until 31 August 2021. The procurement falls under the services category with specific emphasis on interpretation and translation services.

This tender presents significant opportunities for businesses, particularly those specialising in language services, technology-driven communication solutions, and healthcare support. Companies that can demonstrate innovative, user-centred service delivery models are encouraged to compete, especially those that can provide face-to-face interpretation, telephone assistance, or translation of essential written materials. The diverse needs of Hull's population create a favourable environment for small and medium-sized enterprises (SMEs) and voluntary and community sector enterprises (VCSEs) to engage in this market and expand their service offerings.

## Notice

Yorkshire and Humber Commissioning Support (YHCS) on behalf of NHS Hull Clinical Commissioning Group is seeking to commission a single provider Interpretation and Translation Service through an open procurement process. The preferred Bidder will be required to demonstrate how they will deliver services in an environment of transforming health care provision as outlined in the NHS Five Year Forward View and Hull 2020 Programme. The Service will provide a high quality, confidential and effective Interpretation and Translation Service for those people who are registered with a Hull GP, or living in Hull but not registered with a GP who wish to access Primary Care services and for whom communication in English presents a significant barrier to understanding. The service will deliver Interpreting and Translation services for the Authorised Users comprising of GP Practices, Dental Practices, Community Pharmacists and Ophthalmic Practices based in the city of Hull. This will include providing services in the following ways: * Face to Face Interpretation Services; * Telephone Interpretation Services; * Video Remote Interpreting / Video Relay Services; * Resident Interpreters; * Translation Service for printed material including hospital letters - to and from English; * Signing (using British Sign Language); * Audio Transcriptions. NHS Hull Clinical Commissioning Group recognises the diversity of providers in the market and the range of skills, resources, experience and expertise that they offer. It is anticipated that successful bids will be those based on innovative solutions and use of technology, to ensure 'service user-centred' solutions for the provision of this service. NHS Hull Clinical Commissioning Group wishes to establish a single Provider contract for the provision of services. Additional information: How to apply: Potential Bidders are requested to register on the NHS Sourcing Portal itt_3420 (www.nhssourcing.co.uk) where the documentation is available to download. The deadline for submissions is 13:00 on the 8 April 2016.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7e6830c1-95bc-475b-8978-f96a0f27dfb5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 8 Apr 2016 |
| Future notice date | Not specified |
| Award date | 24 Feb 2016 |
| Contract period | 31 Aug 2016 - 31 Aug 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,240,000 |
| Lots value | Not specified |
| Awards value | £1,429,255 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH YORKSHIRE & HUMBER COMMISSIONING SUPPORT UNIT |
| Locality | WILLERBY |
| Post town | Hull |
| Postcode | HU10 6DT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE12 East Riding of Yorkshire |
| Local authority | East Riding of Yorkshire |
| Electoral ward | Willerby and Kirk Ella |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AA GLOBAL LANGUAGES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79530000 - Translation services
- 79540000 - Interpretation services

## Release History

- 18 Nov 2016 at 20:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7e6830c1-95bc-475b-8978-f96a0f27dfb5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7e6830c1-95bc-475b-8978-f96a0f27dfb5
  24th February 2016 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/234611b2-39ec-47c7-a8b2-97a9a1ac64ad
  Responding to a Tender
- http://www.nhssourcing.co.uk
  NHS Sourcing Portal

## Provenance

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