---
title: "Invitation to Tender Zoho Support Services"
ocid: "ocds-b5fd17-5a284fb8-7a40-47dd-b10d-0a17c0962282"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5a284fb8-7a40-47dd-b10d-0a17c0962282"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5a284fb8-7a40-47dd-b10d-0a17c0962282.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5a284fb8-7a40-47dd-b10d-0a17c0962282.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CORNWALL DEVELOPMENT COMPANY LTD"
published: "2021-11-13"
---

# Invitation to Tender Zoho Support Services

Buyer: CORNWALL DEVELOPMENT COMPANY LTD  
Current stage: Award  
OCID: ocds-b5fd17-5a284fb8-7a40-47dd-b10d-0a17c0962282

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## Summary

The Cornwall Development Company Ltd has recently awarded a contract for the "Invitation to Tender: Zoho Support Services", aimed at providing support and development for existing Zoho databases used within their operations. This contract, valued at £40,000, falls within the IT services sector, specifically consulting and software development. The procurement process followed an open method due to its value exceeding the threshold, with the tender period closing on 22nd October 2021. The contract commences on 28th October 2021 and is set to expire on 31st March 2023. The services required are to be delivered in the South West region of the United Kingdom.

This tender represents a significant opportunity for small and medium enterprises (SMEs) and voluntary community social enterprises (VCSEs) capable of providing specialised IT support and software development services. Businesses with experience in Zoho platforms, client relationship management systems, and grant management solutions will find themselves well-positioned to compete for further contracts in this domain. The ongoing nature of this contract suggests potential for additional future work, as the Cornwall Development Company seeks to enhance the functionality of their databases and improve service delivery to small and medium enterprises in the region.

## Notice

CDC has 2 existing separate Zoho Databases. The CIOSGH database uses a Zoho One platform that has been developed over the last 5 years with 33 users. The database has some bespoke options to aid in the development of the delivery of the GIOSGH programme. Primarily this is to track the CIOSGH's interaction with Small and Medium Enterprises (including Sole Traders) from initial point of contact through business diagnostics to provision of information or signposting to appropriate further business support, the production of reports for workflow management/reporting to stakeholders and maintenance/storage of client records for GDPR/audit purposes. The CDC database has 50 active Enterprise Licences. Currently CDC only uses the CRM functionality with a limited Outlook add-on. The system has been developed to meet 3 specific requirements: Management of Grants (See Enclosure 1 for the Blueprint of this process); Tracking of interactions with SMEs to support the collation of evidence for 12 hours of support and Monitoring of enquires for Inward Investors to Cornwall and exports from Cornwall. CDC's database supports the delivery of nine programmes has developed slightly different Zoho processes and reports to meet the specific needs of their programme. This tender is for ongoing support and development of these databases.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/41a5887f-ca9a-4ec5-b7e2-d3860852145a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Nov 2021 |
| Submission deadline | 22 Oct 2021 |
| Future notice date | Not specified |
| Award date | 1 Nov 2021 |
| Contract period | 30 Sep 2021 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | £40,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CORNWALL DEVELOPMENT COMPANY LTD |
| Locality | REDRUTH |
| Post town | Truro |
| Postcode | TR15 3QG |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK3 Cornwall and Isles of Scilly |
| ITL 3 | TLK30 Cornwall and Isles of Scilly |
| Local authority | Cornwall |
| Electoral ward | Pool & Tehidy |
| Westminster constituency | Camborne and Redruth |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZED GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Nov 2021 at 15:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/41a5887f-ca9a-4ec5-b7e2-d3860852145a
- 5 Oct 2021 at 18:28 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ff58ff44-5597-4721-b06d-0f8f4167763f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/41a5887f-ca9a-4ec5-b7e2-d3860852145a
  13th November 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/ff58ff44-5597-4721-b06d-0f8f4167763f
  5th October 2021 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dc223254-145d-4434-8739-c3296add4fb0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3ed268f5-f2d3-4536-9b15-2936d0c84cf7
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/204c1350-0b2a-4e23-9bb5-7847a1b51d82
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/72269234-7498-4441-a88f-7fb3bbe2cb80
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/161fbdb3-17f9-4abc-8ac3-c2b8068c5c73
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/139688a4-ab5c-4e6b-a32b-d5cf3363c4a1

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5a284fb8-7a40-47dd-b10d-0a17c0962282. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5a284fb8-7a40-47dd-b10d-0a17c0962282.json.