---
title: "Repairs Portal/Chatbot"
ocid: "ocds-b5fd17-5a2aa67b-7f6c-47b7-8e6b-1a9f00167fe1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5a2aa67b-7f6c-47b7-8e6b-1a9f00167fe1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5a2aa67b-7f6c-47b7-8e6b-1a9f00167fe1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5a2aa67b-7f6c-47b7-8e6b-1a9f00167fe1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SALIX HOMES LIMITED"
published: "2024-04-18"
---

# Repairs Portal/Chatbot

Buyer: SALIX HOMES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-5a2aa67b-7f6c-47b7-8e6b-1a9f00167fe1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5a2aa67b-7f6c-47b7-8e6b-1a9f00167fe1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5a2aa67b-7f6c-47b7-8e6b-1a9f00167fe1.json)

## Summary

The procurement process for the contract titled "Repairs Portal/Chatbot" was successfully awarded to Hallnet Ltd by the buying organisation Salix Homes Limited. The contract, valued at £78,618 GBP, falls under the service industry category with a procurement method of competitive quotation (below threshold). The procurement stage has reached the award phase, with the contract period spanning from April 9, 2024, to April 8, 2027, in the North West region of the United Kingdom.

This procurement opportunity for providing a portal for customers to log and track repairs offers potential for business growth, particularly for small and medium-sized enterprises. Businesses specializing in scheduling software packages or related services may find this tender suitable for competitive bidding. The limited procurement method with a single successful bidder indicates a niche market opportunity for companies looking to offer innovative solutions in the service sector.

## Notice

* To provide a portal for customers to log and track repairs. * To replace the existing Salix built chatbot/repairs portal. To award the contract to Hallnet Limited Only one bidder provided a response to the RFQ out of 5, because of this extensive product testing has been carried out post-RFQ and all key stakeholders are comfortable that the product is fit-for-purpose.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/05792d02-eddd-44a0-9517-2a103715617b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Apr 2024 |
| Submission deadline | 20 Nov 2023 |
| Future notice date | Not specified |
| Award date | 31 Mar 2024 |
| Contract period | 8 Apr 2024 - 8 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £78,618 |
| Lots value | Not specified |
| Awards value | £78,618 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SALIX HOMES LIMITED |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M5 4DT |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Pendleton & Charlestown |
| Westminster constituency | Salford |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALLNET |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48332000 - Scheduling software package

## Release History

- 18 Apr 2024 at 11:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/05792d02-eddd-44a0-9517-2a103715617b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/05792d02-eddd-44a0-9517-2a103715617b
  18th April 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5a2aa67b-7f6c-47b7-8e6b-1a9f00167fe1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5a2aa67b-7f6c-47b7-8e6b-1a9f00167fe1.json.