--- title: "Digital Customer Experience Strategy Partner." ocid: "ocds-b5fd17-5a312b99-ce4b-4fff-8394-d67af6892324" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5a312b99-ce4b-4fff-8394-d67af6892324" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5a312b99-ce4b-4fff-8394-d67af6892324.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-5a312b99-ce4b-4fff-8394-d67af6892324.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE UNIVERSITY OF MANCHESTER" published: "2024-12-19" --- # Digital Customer Experience Strategy Partner. Buyer: THE UNIVERSITY OF MANCHESTER Current stage: Tender OCID: ocds-b5fd17-5a312b99-ce4b-4fff-8394-d67af6892324 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5a312b99-ce4b-4fff-8394-d67af6892324) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5a312b99-ce4b-4fff-8394-d67af6892324.json) ## Summary The University of Manchester has initiated a procurement process for a "Digital Customer Experience Strategy Partner" aimed at redefining its external digital engagement. This project is part of a broader vision aligned with the Manchester 2035 strategy, focusing on user-centred design, accessibility, and operational efficiency. The tender, classified under information systems or technology strategic review and planning services (CPV code 72222000), is open for submissions until 17 January 2025. The contract period is set to start on 1 March 2025 and end on 30 June 2025. Located in Manchester, North West, United Kingdom, this procurement is managed through an open procedure with a project value estimated at £200,000. This tender offers significant opportunities for business growth, particularly for companies experienced in digital strategy, AI, and CRM integration. The call is well-suited for SMEs due to the nature of the project and its focus on innovation and advanced technology implementation. Any businesses that specialise in these areas and can demonstrate a keen understanding of the university's digital transformation goals will find this an attractive opportunity for expansion and collaboration. ## Notice The University of Manchester is embarking on an ambitious programme to redefine its external digital engagement. This initiative goes beyond a website design, aiming to create a seamless, personalised digital experience for diverse audiences, from prospective students to research partners and alumni. We are looking for an experienced strategic partner to co-create a long-term roadmap and target operating model that sets us up for success. The strategy will help us advance our digital capabilities, integrate advanced technologies such as AI and CRM, and align with our Manchester 2035 vision. With a focus on user-centred design, accessibility and operational efficiency, this transformation will position the University as a global leader in digital innovation. Additional information: Information, formalities and necessary requirements to be met will be set out in the procurement documents, all of which are available via the University's procurement portal In-Tend - https://in-tendhost.co.uk/manchesteruniversity/aspx/Home Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5025f632-dc48-490e-8db5-0cc0a5d03eb2 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Dec 2024 | | Submission deadline | 17 Jan 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Mar 2025 - 30 Jun 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE UNIVERSITY OF MANCHESTER | | Locality | MANCHESTER | | Post town | Manchester | | Postcode | M13 9PL | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD33 Manchester | | Local authority | Manchester | | Electoral ward | Hulme | | Westminster constituency | Manchester Rusholme | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72222000 - Information systems or technology strategic review and planning services ## Release History - 19 Dec 2024 at 17:10 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5025f632-dc48-490e-8db5-0cc0a5d03eb2 - 19 Dec 2024 at 17:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5025f632-dc48-490e-8db5-0cc0a5d03eb2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/5025f632-dc48-490e-8db5-0cc0a5d03eb2 19th December 2024 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/manchesteruniversity/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/manchesteruniversity/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5a312b99-ce4b-4fff-8394-d67af6892324. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5a312b99-ce4b-4fff-8394-d67af6892324.json.