---
title: "Contract Award"
ocid: "ocds-b5fd17-5a4746ce-100d-4826-8cd5-164310d1e6d2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5a4746ce-100d-4826-8cd5-164310d1e6d2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5a4746ce-100d-4826-8cd5-164310d1e6d2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5a4746ce-100d-4826-8cd5-164310d1e6d2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRAFFORD COUNCIL"
published: "2022-03-07"
---

# Contract Award

Buyer: TRAFFORD COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5a4746ce-100d-4826-8cd5-164310d1e6d2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5a4746ce-100d-4826-8cd5-164310d1e6d2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5a4746ce-100d-4826-8cd5-164310d1e6d2.json)

## Summary

The procurement process, initiated by Trafford Council, has resulted in the contract award for the provision of Contact Centre Telephony with Support and Maintenance. The tender, titled "Contract Award", falls under the telecommunications category and is based in Manchester, England. The procurement method used was a selective approach, specifically a restricted procedure due to exceeding the threshold. The contract is valued at £264,920 and is set to commence on 1st April 2022, continuing until 31st March 2025. The tender period concluded on 26th November 2021.

This tender offers substantial opportunities for growth, particularly for small and medium enterprises (SMEs) with expertise in telecommunications and IT services. Businesses capable of delivering contact centre technologies, maintenance services, and consulting related to telephony solutions would be well-positioned to compete. With the ongoing support and maintenance requirements specified, companies that can provide innovative and reliable telecommunication platforms are likely to see significant interest from Trafford Council and potentially other local authorities undertaking similar projects in the future.

## Notice

The Authority is provision of a Contact Centre Telephony with Support and Maintenance. The current contract provision ceases in March 2022 for the current contact centre maintenance support/warranty extension. Rochdale Council require free usage on suppliers' new platform from go-live to equal the duration of the existing telephony support and maintenance contract

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a7625361-4396-4ea0-8385-5de3bb74b3a0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Mar 2022 |
| Submission deadline | 26 Nov 2021 |
| Future notice date | Not specified |
| Award date | 15 Dec 2021 |
| Contract period | 31 Mar 2022 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £264,920 |
| Lots value | Not specified |
| Awards value | £264,920 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRAFFORD COUNCIL |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M32 0TH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Trafford |
| Electoral ward | Gorse Hill & Cornbrook |
| Westminster constituency | Stretford and Urmston |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOEHN |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 50 - Repair and maintenance services
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 50000000 - Repair and maintenance services
- 64000000 - Postal and telecommunications services
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 7 Mar 2022 at 17:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a7625361-4396-4ea0-8385-5de3bb74b3a0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a7625361-4396-4ea0-8385-5de3bb74b3a0
  7th March 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5a4746ce-100d-4826-8cd5-164310d1e6d2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5a4746ce-100d-4826-8cd5-164310d1e6d2.json.