--- title: "New Homes Ombudsman Service" ocid: "ocds-b5fd17-5a78f1f9-e3ba-4b82-9735-472452cfbba1" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5a78f1f9-e3ba-4b82-9735-472452cfbba1" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5a78f1f9-e3ba-4b82-9735-472452cfbba1.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-5a78f1f9-e3ba-4b82-9735-472452cfbba1.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NEW HOMES QUALITY BOARD LIMITED" published: "2021-05-26" --- # New Homes Ombudsman Service Buyer: NEW HOMES QUALITY BOARD LIMITED Current stage: Tender OCID: ocds-b5fd17-5a78f1f9-e3ba-4b82-9735-472452cfbba1 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5a78f1f9-e3ba-4b82-9735-472452cfbba1) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5a78f1f9-e3ba-4b82-9735-472452cfbba1.json) ## Summary The New Homes Quality Board Limited is currently seeking tenders for the establishment and management of the New Homes Ombudsman Service. This procurement falls under the administration services category and is focused on ensuring quality and redress for customers of new build homes across the United Kingdom, including England, Scotland, Wales, Guernsey, and Jersey. The tender process is at the active stage, with submissions due by 21 June 2021. This opportunity has a total contract value of £7,500,000 and will commence on 1 November 2021, concluding on 31 October 2026. The procurement method is selective, classified as an innovation partnership above threshold. This tender presents significant opportunities for businesses involved in customer service management, quality assurance, and housing-related services. Companies that can demonstrate expertise in managing investigations, liaising with the housebuilding sector, and promoting customer-centric services would be particularly well-suited to compete. Furthermore, this initiative aligns with recent legislative developments, providing businesses that specialise in construction, legal compliance, and customer service with a chance to expand their market presence while contributing to the enhancement of homebuyer experiences in the UK. ## Notice The successful tenderer will be required to establish the NHOS and manage investigations that are referred to it. In addition, the New Homes Ombudsman Service will be expected to provide management information to the NHQB and attend board meetings to report on its progress. It will also be required to liaise with the housebuilding industry and promote its services to the industry whilst managing the customer interface. The establishment of a NHOS is a move that has been committed to by Government, and was the number one recommendation made by the All-Party Parliamentary Group in its report (Better redress for homebuyers - June 2018) on the quality and redress issues experienced by customers of new build homes. The UK Government is supportive of the voluntary proposal being developed and takes into account planned legislative developments, such as the draft Building Safety Bill (July 2020). The NHQB is in discussions with the devolved administrations in Scotland and Wales with a view to ultimately introducing the arrangements on a UK wide basis. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/906737/Draft_Building_Safety_Bill_Web_ Accessible.pdf Should the Building Safety Bill come into legislation as drafted, developers will be required to become, and remain, members of a NHOS. Any questions about this tender exercise should be submitted by email to info@nhqb.org.uk including any requests to participate in the tender exercise. It will be a staged process with tenderers requested to complete an initial Selection Questionnaire which can be obtained by application to the above e-mail address. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ee475a0f-4c4e-47dc-bf2f-a85b74f414be | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Innovation partnership (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 26 May 2021 | | Submission deadline | 21 Jun 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Nov 2021 - 31 Oct 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £7,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NEW HOMES QUALITY BOARD LIMITED | | Locality | LONDON | | Post town | Central London | | Postcode | EC2A 4NE | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Hackney | | Electoral ward | Hoxton East & Shoreditch | | Westminster constituency | Hackney South and Shoreditch | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75100000 - Administration services ## Release History - 26 May 2021 at 15:58 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ee475a0f-4c4e-47dc-bf2f-a85b74f414be ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ee475a0f-4c4e-47dc-bf2f-a85b74f414be 26th May 2021 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c6ab7ae6-f482-4dfe-b6e5-bfbe1e87b8ba Draft contract specification ## Notice URLs - https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/906737/Draft_Building_Safety_Bill_Web_ - https://www.nhqb.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5a78f1f9-e3ba-4b82-9735-472452cfbba1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5a78f1f9-e3ba-4b82-9735-472452cfbba1.json.