--- title: "Critical Care Transfer Coordination Service (Call Handling) - East Midlands" ocid: "ocds-b5fd17-5a9bb4bb-7f68-44a5-8646-1faa231228f1" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5a9bb4bb-7f68-44a5-8646-1faa231228f1" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5a9bb4bb-7f68-44a5-8646-1faa231228f1.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-5a9bb4bb-7f68-44a5-8646-1faa231228f1.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT" published: "2023-12-20" --- # Critical Care Transfer Coordination Service (Call Handling) - East Midlands Buyer: NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT Current stage: Tender OCID: ocds-b5fd17-5a9bb4bb-7f68-44a5-8646-1faa231228f1 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5a9bb4bb-7f68-44a5-8646-1faa231228f1) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5a9bb4bb-7f68-44a5-8646-1faa231228f1.json) ## Summary The NHS Arden and Greater East Midlands Commissioning Support Unit has initiated a tender process for the Critical Care Transfer Coordination Service in the East Midlands region. The service entails providing a 24/7 service for patient transfer coordination within the NHS Standard Contract. The tender, with a value of £4,253,832, follows a market engagement exercise and involves the provision of a non-clinical service with key criteria and strict quality and performance indicators. The procurement method is an open procedure, with the tender deadline set for 23rd February 2024 and a contract period from 1st November 2024 to 31st October 2030, extendable for up to 12 months. This tender presents an opportunity for businesses able to deliver reliable and secure communication services within the healthcare sector. Providers should demonstrate robust capacity and demand policies, collaborate effectively with stakeholders, and have the ability to offer safe and effective services. Businesses with expertise in administrative healthcare services and a commitment to enhancing patient experience and safety would be well-suited to compete for this tender. Interested parties are advised to register and apply via the Atamis e-sourcing portal to participate in this lucrative contracting opportunity. ## Notice Following a market engagement exercise which had a return date of 15th November 2023, Commissioners are now running an Invitation to Tender (ITT) process. The Service is required to meet the following needs: * To provide an expeditious 24/7 service that meets the quality schedule within the NHS Standard Contract for the management of all advice, facilitation of cot/bed locating where required, and/or transfer activity associated with IUT, Neonatal, Paediatric, and ECMO patients. * To record, index, retain, and access when required, all requests received or facilitated by the service via digital and/or telephone/conference calling safely and accurately in line with NHS records retention policies. * To provide accurate and timely information on all contacts (digital and/or telephone calls) managed as per the service specification and the information schedule (Schedule 6 within the NHS Standard Contract). Commissioned Provider(s) must be able to meet all of the following key criteria: * The ability to work with service leads to manage and coordinate requests for advice, cot/bed locating, and/or transport 24 hours a day, seven days a week, 365 days a year in accordance with agreed quality and performance indicators for the services referred to above. * Robust business continuity plans to ensure delivery of a safe service 24 hours a day, seven days a week, 365 days a year. * To have robust capacity and demand policies to manage any planned or unplanned surge in activity. * The ability to accurately record reliable activity information on all requests as per the service specification and described within the NHS Standard Contract. * The ability to digitally record, safely store, index, retrieve, and retain all requests (whatever format) received or made in or out of the services in accordance with NHS record retention policies and protocols. * Evidence of being able to work collaboratively and cooperatively with NHS and Non-NHS providers / stakeholders to improve patient experience and safety. * The ability to work with stakeholders to enhance and improve the service provision and delivery over the length of the contract. * The ability to provide a reliable and secure communication (telephony, digital conferencing, and digital messaging) conduit for all requests between general hospitals, specialist treatment centres (Providers) and transport services. * To have full support of their Board to provide this service in accordance with the NHS Standard Contract. * This is an Administrative Service and does not require clinical qualifications. However, the Service Provider staff should have a basic understanding of the Clinical Services as it will involve communicating and facilitating discussions between clinicians. * To be able to deliver this service safely and effectively from the contract start date of 1st November 2024 until 31st October 2029 and there is an option to extend the contract for up to a further 12 months. Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f72b124c-a08e-47ef-9d62-9b2dce071ee9 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Dec 2023 | | Submission deadline | 23 Feb 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Nov 2024 - 31 Oct 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £4,253,832 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT | | Locality | DERBY | | Post town | Derby | | Postcode | DE1 3QT | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF1 Derbyshire and Nottinghamshire | | ITL 3 | TLF11 Derby | | Local authority | Derby | | Electoral ward | Darley | | Westminster constituency | Derby North | | Delivery location | TLF East Midlands (England) | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75122000 - Administrative healthcare services ## Release History - 20 Dec 2023 at 15:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f72b124c-a08e-47ef-9d62-9b2dce071ee9 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f72b124c-a08e-47ef-9d62-9b2dce071ee9 20th December 2023 - Opportunity notice on Contracts Finder ## Notice URLs - https://health-family.force.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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