--- title: "Customer Service Advisor 37 hrs CSA 2" ocid: "ocds-b5fd17-5ab077b9-e7de-40d3-8d3c-67dac3386920" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5ab077b9-e7de-40d3-8d3c-67dac3386920" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5ab077b9-e7de-40d3-8d3c-67dac3386920.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-5ab077b9-e7de-40d3-8d3c-67dac3386920.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2024-10-25" --- # Customer Service Advisor 37 hrs CSA 2 Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-5ab077b9-e7de-40d3-8d3c-67dac3386920 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5ab077b9-e7de-40d3-8d3c-67dac3386920) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5ab077b9-e7de-40d3-8d3c-67dac3386920.json) ## Summary Sandwell Metropolitan Borough Council is initiating a procurement process for two temporary Customer Service Adviser positions, under the job title 'Customer Service Adviser 37 hrs CSA 2.' This opportunity falls under the supply services of personnel, specifically temporary staff, classified as CPV 79620000. The positions are located at the Independent Living Centre in the West Midlands, with a weekly working schedule of 37 hours from Monday to Friday. Key dates to note include the tender's publication date on 25th October 2024, the closing date for submissions on 30th October 2024, and the contract period starting from 4th November 2024 to 31st December 2024. The procurement is at the tender stage and follows an open procedure (below threshold), with an estimated contract value of £6,621.04. This tender represents a promising opportunity for businesses specialising in staffing services, especially those accustomed to supplying temporary personnel for public sector roles. Companies with expertise in providing customer service professionals, particularly those experienced in contact centre environments, could find substantial business growth through this contract. The key responsibilities include handling customer enquiries relating to Adult Social Care via multiple channels, ensuring a positive and efficient customer experience, and managing IT systems for service request processing. The requirement of a standard DBS check and GCSE qualifications in English and Maths suggests that businesses providing pre-vetted, qualified candidates will be well-positioned to compete. This tender also indicates potential repeat business, as it mentions being outside of the Council's master vendor scheme, implying varied future procurement needs. ## Notice Job Title: Customer Service Advisor Rate of Pay: PS13.02 Hours: 37 Location: Independent Living Centre Start Date: Immediate Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: An opportunity has arisen for two Customer Service Advisor's to join the Adult Social Care Enquiry Team on a temporary basis. This role is for 37 hours per week and the service operates 9am to 5.30pm Monday to Thursday and 9am to 5pm on Fridays. The Enquiry service operates from a fixed office location. The post involves delivering an enhanced customer experience to people accessing Adult Social Care, that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to: deal with incoming calls and process requests for services from all customer enquiries across multiple channels, be an active listener, with clear communication skills, have excellent IT skills as the role requires the use of numerous systems and applications be able to offer a service focused on customer experience and care You must have GSCE English and Maths or an equivalent qualification A standard DBS check is required for this role. For further information on duties and responsibilities required please refer to the Job Description and Personnel Specification. Standard DBS is required for this role. This role is Inside IR35 Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: 30/10/24 Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8c7f2711-3d18-42fd-b422-009e2fbc9fc6 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Oct 2024 | | Submission deadline | 30 Oct 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 4 Nov 2024 - 31 Dec 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £6,621 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 25 Oct 2024 at 12:42 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8c7f2711-3d18-42fd-b422-009e2fbc9fc6 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/8c7f2711-3d18-42fd-b422-009e2fbc9fc6 25th October 2024 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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