---
title: "NUN - Customer Relationship Management (CRM) System"
ocid: "ocds-b5fd17-5af60553-f3ab-4875-87cf-22163cc4249a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5af60553-f3ab-4875-87cf-22163cc4249a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5af60553-f3ab-4875-87cf-22163cc4249a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5af60553-f3ab-4875-87cf-22163cc4249a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NUNEATON & BEDWORTH BOROUGH COUNCIL"
published: "2023-04-25"
---

# NUN - Customer Relationship Management (CRM) System

Buyer: NUNEATON & BEDWORTH BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5af60553-f3ab-4875-87cf-22163cc4249a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5af60553-f3ab-4875-87cf-22163cc4249a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5af60553-f3ab-4875-87cf-22163cc4249a.json)

## Summary

The Nuneaton & Bedworth Borough Council has recently awarded a contract for the provision of a Customer Relationship Management (CRM) System to GRANICUS-FIRMSTEP LIMITED. The procurement method used was "Other - Desktop Based Assessment." The contract value is £190,260 GBP, with a contract period from March 1, 2023, to February 28, 2026. The tender period ended on December 9, 2022, and the location is in the West Midlands, United Kingdom.

This tender presents an opportunity for businesses specialised in software packages, information systems, IT services, consulting, software development, and internet support to grow through contracting opportunities with the Nuneaton & Bedworth Borough Council. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are encouraged to participate, leveraging their expertise in the services industry to compete effectively in this procurement process.

## Notice

Provision of a Customer Relationship Management (CRM) System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/986408f4-c040-49f0-8879-de3b87670d41 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Desktop Based Assessment |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Apr 2023 |
| Submission deadline | 9 Dec 2022 |
| Future notice date | Not specified |
| Award date | 29 Mar 2023 |
| Contract period | 1 Mar 2023 - 28 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £190,260 |
| Lots value | Not specified |
| Awards value | £190,260 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NUNEATON & BEDWORTH BOROUGH COUNCIL |
| Locality | NUNEATON |
| Post town | Coventry |
| Postcode | CV11 5AA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Nuneaton and Bedworth |
| Electoral ward | St Mary's |
| Westminster constituency | Nuneaton |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Apr 2023 at 09:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/986408f4-c040-49f0-8879-de3b87670d41

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/986408f4-c040-49f0-8879-de3b87670d41
  25th April 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5af60553-f3ab-4875-87cf-22163cc4249a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5af60553-f3ab-4875-87cf-22163cc4249a.json.