---
title: "Award of Contract Queue Management System"
ocid: "ocds-b5fd17-5afed4fe-adca-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5afed4fe-adca-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5afed4fe-adca-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5afed4fe-adca-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAPITALESOURCING"
published: "2017-03-10"
---

# Award of Contract Queue Management System

Buyer: CAPITALESOURCING  
Current stage: Award  
OCID: ocds-b5fd17-5afed4fe-adca-11e6-9901-0019b9f3037b

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## Summary

The procurement process involves the Royal Borough of Kensington and Chelsea, which has awarded a contract titled "Award of Contract Queue Management System" for the supply, installation, commissioning, and ongoing maintenance of a Queue Management System (QMS). The contract, valued at £44,657, aims for the QMS to be operational by May 2017 at the Customer Service Centre in Kensington Town Hall, London. This procurement was executed through an open procedure, with the tender period closing on 25 November 2016 and the contract period spanning from 10 March 2017 to 9 March 2021. There is also a provision for the contract to be extended if necessary.

This tender presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) in the technology and service industry. Suppliers that specialise in software solutions, installation, and maintenance are well-suited to compete in this bid. The open nature of the procurement process allows various service providers to participate, potentially leading to increased business growth and engagement with the public sector in London.

## Notice

Award of Contract for the supply, installation, commissioning and on-going maintenance of a Queue Management System (QMS) as described in the accompanying Service Specification ("the Services"). The QMS is to be installed in the Customer Service Centre at Kensington Town Hall and be operational by May 2017. Additional information: There is provision for the contract to be extended. This procurement was executed through capitalEsourcing.com

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/36346772-ae54-4a07-ba20-cc0040379dc3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Mar 2017 |
| Submission deadline | 25 Nov 2016 |
| Future notice date | Not specified |
| Award date | 10 Mar 2017 |
| Contract period | 10 Mar 2017 - 9 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £44,657 |
| Lots value | Not specified |
| Awards value | £44,657 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAPITALESOURCING |
| Locality | LONDON |
| Post town | West London |
| Postcode | W8 7NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Campden |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Q MATIC (UNITED KINGDOM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 10 Mar 2017 at 16:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/36346772-ae54-4a07-ba20-cc0040379dc3
- 18 Nov 2016 at 20:16 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2bf4660b-e124-4efa-8814-94c99fb32538

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/36346772-ae54-4a07-ba20-cc0040379dc3
  10th March 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/2bf4660b-e124-4efa-8814-94c99fb32538
  21st October 2016 - Opportunity notice on Contracts Finder
- https://www.capitalesourcing.com
  Link to eSourcing Portal

## Notice URLs

- http://www.rbkc.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5afed4fe-adca-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5afed4fe-adca-11e6-9901-0019b9f3037b.json.