---
title: "BT46 - RM1557.13- Customer Satisfaction Feedback and Insights"
ocid: "ocds-b5fd17-5b1ff228-33d6-4933-9e64-cc5d4cbbfe55"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5b1ff228-33d6-4933-9e64-cc5d4cbbfe55"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5b1ff228-33d6-4933-9e64-cc5d4cbbfe55.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5b1ff228-33d6-4933-9e64-cc5d4cbbfe55.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAPITALESOURCING"
published: "2024-04-10"
---

# BT46 - RM1557.13- Customer Satisfaction Feedback and Insights

Buyer: CAPITALESOURCING  
Current stage: Award  
OCID: ocds-b5fd17-5b1ff228-33d6-4933-9e64-cc5d4cbbfe55

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5b1ff228-33d6-4933-9e64-cc5d4cbbfe55)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5b1ff228-33d6-4933-9e64-cc5d4cbbfe55.json)

## Summary

The buying organisation, capitalEsourcing, has recently awarded a contract for the procurement of Customer Satisfaction Feedback and Insights services. The tender, titled BT46 - RM1557.13, falls under the industry category of Customer survey services with the location specified as London, United Kingdom. The procurement method used was selective, involving a call-off from a framework agreement. The contract period starts from February 1, 2024, and ends on January 31, 2026, with a tender period that ended on January 31, 2024.

This tender presents an opportunity for businesses, especially SMEs and VCSEs, with expertise in providing customer satisfaction survey services to engage in a contract with capitalEsourcing. The contract value amounts to £62,807 GBP and is suited for businesses looking to offer customer sentiment analysis and insights through online platforms. Businesses interested in this opportunity should closely monitor the capitalEsourcing website for future similar tenders in the services sector.

## Notice

The GovMetric feedback tool is a customer satisfaction reporting platform for surveys and insights that will gather customer sentiment and reason for procuring that sentiment online, via website and all webform and on email responses. This is stage 2 of the implementation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/77343be5-21ab-4bde-b3e2-095c65cbdf58 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Apr 2024 |
| Submission deadline | 31 Jan 2024 |
| Future notice date | Not specified |
| Award date | 29 Mar 2024 |
| Contract period | 1 Feb 2024 - 31 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £62,807 |
| Lots value | Not specified |
| Awards value | £62,807 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAPITALESOURCING |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 6QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROL SOLUTIONS LTD T/A GOVMETRIC |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 10 Apr 2024 at 14:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/77343be5-21ab-4bde-b3e2-095c65cbdf58

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/77343be5-21ab-4bde-b3e2-095c65cbdf58
  10th April 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.westminster.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5b1ff228-33d6-4933-9e64-cc5d4cbbfe55. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5b1ff228-33d6-4933-9e64-cc5d4cbbfe55.json.