---
title: "DIO RD USVF Customer SON & Work Task Approval Solution - CAN"
ocid: "ocds-b5fd17-5b3b37a3-0728-4540-a538-7aa306b21841"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5b3b37a3-0728-4540-a538-7aa306b21841"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5b3b37a3-0728-4540-a538-7aa306b21841.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5b3b37a3-0728-4540-a538-7aa306b21841.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Ministry of Defence"
published: "2026-10-19"
---

# DIO RD USVF Customer SON & Work Task Approval Solution - CAN

Buyer: Ministry of Defence  
Current stage: Award  
OCID: ocds-b5fd17-5b3b37a3-0728-4540-a538-7aa306b21841

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5b3b37a3-0728-4540-a538-7aa306b21841)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5b3b37a3-0728-4540-a538-7aa306b21841.json)

## Summary

The Ministry of Defence procured a software solution for its Defence Infrastructure Organisation’s United States Visiting Forces (USVF) customer service needs and approval of work tasks. The requirement is for software and information systems, delivered as a service. The listed delivery coverage includes the United Kingdom, Europe, the Channel Islands, the Isle of Man, British Overseas Territories and the rest of the world. The solution is intended to support USVF customer interactions and the approval process for work tasks. This is a Ministry of Defence requirement managed by the department; the listed buyer address is in Glasgow, Scotland.

The procurement is complete and has been awarded to MACS EU LIMITED. The award was made on 19 October 2026, following a selective process using a call-off from a framework agreement. The contract value is £264,304. The contract period runs from 2 November 2026 to 3 November 2027. The tender deadline was 16 October 2026 at 17:00. The requirement is presented as a single solution rather than separate lots. The stated suitability assessment says the opportunity was not suitable for SMEs or voluntary, community and social enterprises. The published procurement information does not set out evaluation criteria beyond the selective framework call-off route.

This award demonstrates Ministry of Defence demand for software supporting USVF customer service and work-task approvals, with delivery requirements spanning the UK and locations overseas. A credible competitor for a future requirement of this kind would need to supply and support business software that can handle customer-service workflows and approval processes across geographically dispersed operations. The selected supplier was a large company, and the buyer marked the procurement as unsuitable for SMEs and voluntary, community and social enterprises, indicating a requirement geared towards suppliers with substantial capacity. Experience delivering comparable software services to defence or other complex public-sector customers would help establish credibility, particularly where operational processes and users are distributed across multiple territories. The award also shows that the buyer used a framework call-off route.

## Notice

Contracts Award Notice

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f67959cf-05f6-4336-b598-c83e2785a0b1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Oct 2026 |
| Contract period | 2 Nov 2026 - 3 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £264,304 |
| Lots value | Not specified |
| Awards value | £264,304 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Ministry of Defence |
| Locality | GLASGOW |
| Postcode area | Glasgow |
| Postcode | G2 8EX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MACS EU Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Oct 2026 at 14:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f67959cf-05f6-4336-b598-c83e2785a0b1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f67959cf-05f6-4336-b598-c83e2785a0b1
  19th October 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/42ad02a3-658e-4346-80e4-5b1572821b59
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5b3b37a3-0728-4540-a538-7aa306b21841. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5b3b37a3-0728-4540-a538-7aa306b21841.json.