---
title: "Customer Experience Measurement Partner - Variation"
ocid: "ocds-b5fd17-5b91063d-aad0-4551-b180-6632f32a1ba7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5b91063d-aad0-4551-b180-6632f32a1ba7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5b91063d-aad0-4551-b180-6632f32a1ba7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5b91063d-aad0-4551-b180-6632f32a1ba7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EAST WEST RAILWAY COMPANY LIMITED"
published: "2023-04-05"
---

# Customer Experience Measurement Partner - Variation

Buyer: EAST WEST RAILWAY COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-5b91063d-aad0-4551-b180-6632f32a1ba7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5b91063d-aad0-4551-b180-6632f32a1ba7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5b91063d-aad0-4551-b180-6632f32a1ba7.json)

## Summary

The East West Railway Company Limited has recently completed a procurement process for a "Customer Experience Measurement Partner - Variation" contract valued at £56,611.95 GBP. The procurement stage was an award, with the contract period set to start on February 20, 2023, and end on April 10, 2024. The buying organisation is located in MILTON KEYNES and operates in the Research and development services industry category.

This contract presents an opportunity for SMEs and VCSEs operating in the services industry to compete. The procurement method used was an "Other - extension" process. The award was given to Quadrangle Research Group Limited, a large-scale supplier based in LONDON. Businesses providing research and development services or consultancy services are well-suited to consider this contract for business growth opportunities.

## Notice

Compliant variation in accordance with Schedule 3 of original contract award for CT1441.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f3ed3c6b-050e-4dba-aa31-90b28f75e057 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Other - extension |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Apr 2023 |
| Submission deadline | 19 Feb 2023 |
| Future notice date | Not specified |
| Award date | 10 Oct 2021 |
| Contract period | 20 Feb 2023 - 10 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £56,611 |
| Lots value | Not specified |
| Awards value | £233,287 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST WEST RAILWAY COMPANY LIMITED |
| Locality | MILTON KEYNES |
| Post town | Milton Keynes |
| Postcode | MK9 1FB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ12 Milton Keynes |
| Local authority | Milton Keynes |
| Electoral ward | Central Milton Keynes |
| Westminster constituency | Milton Keynes Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUADRANGLE RESEARCH GROUP |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 5 Apr 2023 at 15:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f3ed3c6b-050e-4dba-aa31-90b28f75e057
- 9 Nov 2021 at 21:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6a52243d-a0cb-44ee-a897-01675615fdb1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f3ed3c6b-050e-4dba-aa31-90b28f75e057
  5th April 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/6a52243d-a0cb-44ee-a897-01675615fdb1
  9th November 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5b91063d-aad0-4551-b180-6632f32a1ba7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5b91063d-aad0-4551-b180-6632f32a1ba7.json.