---
title: "GB-Norwich: Income Analytics and Engagement Service"
ocid: "ocds-b5fd17-5b94cd96-5d91-4522-b27f-71a1d7f47e30"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5b94cd96-5d91-4522-b27f-71a1d7f47e30"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5b94cd96-5d91-4522-b27f-71a1d7f47e30.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5b94cd96-5d91-4522-b27f-71a1d7f47e30.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FLAGSHIP HOUSING GROUP"
published: "2025-03-19"
---

# GB-Norwich: Income Analytics and Engagement Service

Buyer: FLAGSHIP HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-5b94cd96-5d91-4522-b27f-71a1d7f47e30

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5b94cd96-5d91-4522-b27f-71a1d7f47e30)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5b94cd96-5d91-4522-b27f-71a1d7f47e30.json)

## Summary

Flagship Housing Group has awarded a contract for "Income Analytics and Engagement Service" under the CCS G-Cloud 14 framework agreement. The procurement falls under IT services, specifically consulting, software development, Internet, and support, and is located in the East of England, UK. The contract period is set to commence on 1st May 2025 and will be concluded on 30th April 2026. The award process is complete, with the final decision published on 22nd December 2024. The total contract value amounts to £127,689.

This tender offers substantial business growth opportunities for companies specialising in IT services, including consultancy and software development. Companies equipped to deliver robust income analytics and engagement solutions would find considerable benefits from competing in similar tenders. Although Voicescape Limited has already been awarded this contract, small and medium-sized enterprises should keep an eye out for upcoming procurements from Flagship Housing Group, which is actively engaged in enhancing technology-driven services.

## Notice

This is an award notice for an Income Analytics and Engagement Service. Awarded under the CCS G-Cloud 14 framework call-of contract Framework Agreement (RM1557.14).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b31a1e57-f334-4ef2-b7c2-2a84719a0f99 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2025 |
| Submission deadline | 22 Dec 2024 |
| Future notice date | Not specified |
| Award date | 22 Dec 2024 |
| Contract period | 30 Apr 2025 - 30 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £127,689 |
| Lots value | Not specified |
| Awards value | £127,689 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FLAGSHIP HOUSING GROUP |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1PD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Thorpe Hamlet |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 19 Mar 2025 at 17:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b31a1e57-f334-4ef2-b7c2-2a84719a0f99

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b31a1e57-f334-4ef2-b7c2-2a84719a0f99
  19th March 2025 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=935129173
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5b94cd96-5d91-4522-b27f-71a1d7f47e30. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5b94cd96-5d91-4522-b27f-71a1d7f47e30.json.