---
title: "TS2337.2022 Provision of Chatbot and Livechat Services"
ocid: "ocds-b5fd17-5b9bd862-e2e9-4140-b09f-50aae7963903"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5b9bd862-e2e9-4140-b09f-50aae7963903"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5b9bd862-e2e9-4140-b09f-50aae7963903.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5b9bd862-e2e9-4140-b09f-50aae7963903.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ORDNANCE SURVEY"
published: "2022-03-18"
---

# TS2337.2022 Provision of Chatbot and Livechat Services

Buyer: ORDNANCE SURVEY  
Current stage: Tender  
OCID: ocds-b5fd17-5b9bd862-e2e9-4140-b09f-50aae7963903

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## Summary

The Ordnance Survey is seeking to appoint a partner for the provision of Chatbot and Livechat Services as part of their digital transformation initiative. This open tender, identified as TS2337.2022, falls under the communication software development services category and is located in the South East of the United Kingdom. The tender period is set to close on 23 March 2022 at 14:00, while the contractual obligations will commence on 20 April 2022 and extend until 18 April 2025. The estimated value of the contract is £250,000.

This tender represents substantial opportunities for businesses focused on digital communication solutions and software development. Companies with expertise in chatbot integration, live chat services, and ongoing support of digital platforms will be well-positioned to compete for this contract. As the buying organisation aims for a scalable and sustainable solution, firms that can demonstrate effective consultation and the ability to adapt solutions to evolving use cases will have a competitive advantage.

## Notice

Text to be corrected in the original notice: Instead of: 16 March 2022 Time: 14:00 Read New: 23 March 2022 Time: 14:00 OS wishes to appoint a partner to deliver a scalable and sustainable ChatBot and Live Chat multichannel solution, which will enable and support with the delivery of our digital transformation. OS expect the partner to deliver a solution and the necessary consultation and expertise on how our current use cases can be delivered effectively and efficiently. Once the channels are delivered, we will require ongoing support to maintain and further develop the solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b2622997-e22e-414d-900d-8b396bb37559 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2022 |
| Submission deadline | 16 Mar 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 19 Apr 2022 - 18 Apr 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORDNANCE SURVEY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO16 0AS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Test Valley |
| Electoral ward | Chilworth, Nursling & Rownhams |
| Westminster constituency | Romsey and Southampton North |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212510 - Communication software development services

## Release History

- 18 Mar 2022 at 11:35 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b2622997-e22e-414d-900d-8b396bb37559
- 14 Feb 2022 at 12:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b2622997-e22e-414d-900d-8b396bb37559

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b2622997-e22e-414d-900d-8b396bb37559
  18th March 2022 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Southampton:-Communication-software-development-services./G6BP2GC8E8
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5b9bd862-e2e9-4140-b09f-50aae7963903. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5b9bd862-e2e9-4140-b09f-50aae7963903.json.