---
title: "Developing a national resolution policy and framework for improvement management"
ocid: "ocds-b5fd17-5ba6d6a9-fe02-4447-a65b-1d225af69203"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5ba6d6a9-fe02-4447-a65b-1d225af69203"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5ba6d6a9-fe02-4447-a65b-1d225af69203.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5ba6d6a9-fe02-4447-a65b-1d225af69203.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2024-01-10"
---

# Developing a national resolution policy and framework for improvement management

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-5ba6d6a9-fe02-4447-a65b-1d225af69203

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## Summary

The National Health Service (NHS) England has awarded a contract for the procurement of development consultancy services for the project titled "Developing a national resolution policy and framework for improvement management". The contract amounts to GBP 47,970 and has a contract period from January 15, 2024, to March 31, 2024. The tender period ended on December 18, 2023. The procurement method used was an Open procedure (below threshold), and the buying organization is located at Quarry House, Leeds, LS2 7UE, United Kingdom. The industry category for this procurement is services.

This tender by NHS England presents an opportunity for businesses providing development consultancy services to engage in a project aimed at standardizing national people policies in the NHS. Small and medium-sized enterprises (SMEs) are suited for this opportunity. The aim is to create a unified approach to workplace resolution within the NHS, focusing on disciplinary, capability, grievance, and bullying/harassment policies. Businesses interested in providing evaluation consultancy services aligned with NHS policies may also find this tender suitable for their expertise.

## Notice

The development of a standard set of simplified national people policies by 2025 is a key action within the Future of NHS HR and OD report (FHROD). Currently, each NHS organisation creates its own policies and framework for resolution, which can lead to considerable management capacity being allocated to policy development and variation in the approach taken to resolution of workplace conflicts. A simplified and standardised approach to workplace resolution is intended to embed a just culture approach within the NHS, incorporating in one framework disciplinary, capability, grievance, and bullying/harassment policies.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fe11803d-6a7f-456d-8c00-3efd8a5ab88f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jan 2024 |
| Submission deadline | 18 Dec 2023 |
| Future notice date | Not specified |
| Award date | 5 Jan 2024 |
| Contract period | 15 Jan 2024 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £47,970 |
| Lots value | Not specified |
| Awards value | £47,970 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | A KIND LIFE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73220000 - Development consultancy services
- 79419000 - Evaluation consultancy services

## Release History

- 10 Jan 2024 at 11:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fe11803d-6a7f-456d-8c00-3efd8a5ab88f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fe11803d-6a7f-456d-8c00-3efd8a5ab88f
  10th January 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/65083d17-a22f-4d72-884b-94e38f6a70f5
  NHS_TERMS_AND_CONDITIONS_FOR_THE_PROVISION_OF_SERVICES__PO_VERSION_

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5ba6d6a9-fe02-4447-a65b-1d225af69203. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5ba6d6a9-fe02-4447-a65b-1d225af69203.json.