---
title: "CWC22183 Omnichannel Solution Preliminary Market Consultation"
ocid: "ocds-b5fd17-5bf1c943-6105-477d-b148-81711457e5f3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5bf1c943-6105-477d-b148-81711457e5f3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5bf1c943-6105-477d-b148-81711457e5f3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5bf1c943-6105-477d-b148-81711457e5f3.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "WOLVERHAMPTON CITY COUNCIL"
published: "2022-11-08"
---

# CWC22183 Omnichannel Solution Preliminary Market Consultation

Buyer: WOLVERHAMPTON CITY COUNCIL  
Current stage: Planning  
OCID: ocds-b5fd17-5bf1c943-6105-477d-b148-81711457e5f3

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## Summary

The Wolverhampton City Council is planning a procurement process titled CWC22183 Omnichannel Solution Preliminary Market Consultation in the software package and information systems industry category. This strategic initiative aims to replace the current telephone system used by customer services to align with the draft Customer Service Strategy, focusing on a 'Positive Customer Experience.' The engagement end date for potential suppliers to provide information on Omnichannel solutions is set for 16th November 2022 in the West Midlands region, United Kingdom.

This tender by Wolverhampton City Council presents an opportunity for SMEs and VCSEs with expertise in software packages and information systems to engage in shaping the delivery of the council's new Customer Service Strategy through innovative Omnichannel solutions. Businesses offering solutions related to functionality, delivery types, integration options, data security, and costing models are encouraged to participate in this preliminary market consultation to contribute to the council's vision of enhancing customer service experiences.

## Notice

Wolverhampton City Council (WCC) would like to engage with the market to seek information from potential suppliers to establish the types of Omnichannel solutions available. This will include functionality, delivery types, integration options, data security and costing models. WCC have drafted their new Customer Service Strategy, and this is currently out for consultation. The draft future strategy aim, subject to consultation, is to provide a 'Positive Customer Experience' which is accessible, consistent, efficient and simple. To take this vision forward WCC will need to replace the current telephone system used by customer services. This exercise will help WCC understand how potential solutions can help the delivery of the new Customer Service Strategy. If you feel that your organisation can contribute to this exercise, please complete and submit the questionnaire on the WCC e-tendering system www.wolverhamptontenders.com

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6914c030-ea47-409d-b7cd-b22bfd367cac |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Nov 2022 |
| Submission deadline | Not specified |
| Future notice date | 16 Nov 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WOLVERHAMPTON CITY COUNCIL |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 1RL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | St Peters |
| Westminster constituency | Wolverhampton West |
| Delivery location | TLG West Midlands (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 8 Nov 2022 at 13:54 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/6914c030-ea47-409d-b7cd-b22bfd367cac

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6914c030-ea47-409d-b7cd-b22bfd367cac
  8th November 2022 - Early engagement notice on Contracts Finder

## Notice URLs

- http://www.wolverhampton.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5bf1c943-6105-477d-b148-81711457e5f3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5bf1c943-6105-477d-b148-81711457e5f3.json.