---
title: "Workday AMS Partner"
ocid: "ocds-b5fd17-5bf4bcbe-b797-4677-8e71-9ccd92bde8f5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5bf4bcbe-b797-4677-8e71-9ccd92bde8f5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5bf4bcbe-b797-4677-8e71-9ccd92bde8f5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5bf4bcbe-b797-4677-8e71-9ccd92bde8f5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE"
published: "2025-10-07"
---

# Workday AMS Partner

Buyer: FINANCIAL OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-5bf4bcbe-b797-4677-8e71-9ccd92bde8f5

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## Summary

The Financial Ombudsman Service, based in London, has awarded a contract for providing application management services (AMS) for Workday HR, Finance, and Payroll, including associated functionalities. The buyer, Financial Ombudsman Service, has utilised a selective procurement method through a call-off from a framework agreement, focusing on IT services under the CPV classification 72000000. Cloudrock Partners, also based in London, has been awarded this two-year contract, valued at £251,680, with the potential to extend for up to two additional years. The contract period is scheduled from 15th October 2025 to 14th October 2027, following the award announcement dated 7th October 2025. This procurement process, now at the award stage, targets organisations equipped to handle scalable support capacities and offer expertise in configurations, data maintenance, and strategic planning, among other services.

This tender represents a significant opportunity for businesses specialising in IT services, especially those proficient in Workday environments. SMEs are recognised as suitable candidates, offering a chance for smaller yet capable firms to engage in a long-term partnership with a key public service entity. The tender's focus on comprehensive service delivery and advisory roles can drive business growth by expanding service portfolios and enhancing expertise in HR and finance systems management. Companies that excel in providing strategic advice, project management, and system integrations will find this contract particularly advantageous as it involves collaboration with internal teams to enhance organisational capabilities.

## Notice

The selected provider will support Workday HR, Finance, Payroll and associated SKUs. The contract will be for an initial period of two years, with the option to extend for two further periods of 12 months. The AMS provider will be responsible for the following services: - Offer scalable support capacity to handle spikes in incident and service request volume, if they are deemed outside of internal Team's knowledge or capacity. - Business Process and Configuration Support: Assistance with business process configurations and minor adjustments. - Master Data and Organisational Maintenance: Support for maintaining master data and organisational structures. - Reporting Support and Enhancements: Development and enhancement of reports as required. - Integration Support and Enhancements: Assistance with integration-related issues , implementations and enhancements. - Conversion and Data Loads: Support for data conversion and loading activities. - Project Activities: Participation in project activities such as new module implementations, expanding functional areas, annual events, new integrations, and M&A activities. - Release Management Support: Assistance with managing Workday releases and updates. - Advisory and Strategic Planning: Providing strategic advice and planning support for the Workday application. - Advice on Workday architectural decisions, including tenant configuration, security model, and integration strategy. - Recommend improvements to Workday configuration, and to advise on new features and products to ensure industry best practice, and technology innovation, is being followed - AMS to provide support with an emphasis on collaboration with internal Teams and using Incidents and Service Requests as opportunities to build knowledge through KT sessions that will be held on a regular basis. - Strengthening our HR and Finance teams, who will have more responsibilities for the configuration, reporting, change management and adoption of Workday. - Providing our IT Apps team with the technical responsibility to support Workday, including, security, integrations and more technically complex changes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/16c483f8-6720-4bff-9984-6f2009ced038 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2025 |
| Submission deadline | 21 Jul 2025 |
| Future notice date | Not specified |
| Award date | 4 Sep 2025 |
| Contract period | 14 Oct 2025 - 14 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £251,680 |
| Lots value | Not specified |
| Awards value | £251,680 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CLOUDROCK PARTNERS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 7 Oct 2025 at 14:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/16c483f8-6720-4bff-9984-6f2009ced038

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/16c483f8-6720-4bff-9984-6f2009ced038
  7th October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5bf4bcbe-b797-4677-8e71-9ccd92bde8f5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5bf4bcbe-b797-4677-8e71-9ccd92bde8f5.json.