---
title: "T1-6193-OHA-Call Handling Services"
ocid: "ocds-b5fd17-5bf98af0-5f88-445d-86f6-d17a846b45f9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5bf98af0-5f88-445d-86f6-d17a846b45f9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5bf98af0-5f88-445d-86f6-d17a846b45f9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5bf98af0-5f88-445d-86f6-d17a846b45f9.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ORWELL HOUSING ASSOCIATION LIMITED"
published: "2022-03-18"
---

# T1-6193-OHA-Call Handling Services

Buyer: ORWELL HOUSING ASSOCIATION LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-5bf98af0-5f88-445d-86f6-d17a846b45f9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5bf98af0-5f88-445d-86f6-d17a846b45f9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5bf98af0-5f88-445d-86f6-d17a846b45f9.json)

## Summary

Orwell Housing Association Limited is seeking a provider for call handling services to manage inquiries for its 4,000 properties located in the East of England, specifically within Suffolk, Norfolk, Cambridge, and Essex. The tender, titled "T1-6193-OHA-Call Handling Services," is currently at the active stage of the procurement process, having been published on 18 March 2022. The deadline for submissions is 22 April 2022, and the anticipated contract period will begin on 22 August 2022, lasting for three years with a potential two-year extension based on performance metrics. This contract has a total value of £48,000 and follows an open procurement method classified under the call centre services industry category.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) specialising in call centre operations to expand their client base within the housing sector. Businesses that can demonstrate strong performance in providing reliable and efficient call handling services will be particularly well-positioned to compete for this contract. The ability to meet Key Performance Indicators and maintain high service standards will be crucial for securing this three-year engagement with Orwell Housing Association Limited.

## Notice

Orwell Housing Association Limited is looking for a company to provide a call handling service to its 4000 properties in and around the East of England throughout Suffolk, Norfolk, Cambridge and Essex. It is anticipated that the contract would be awarded over a three year period with an option to extend for a further two years, subject to annual reviews and meeting the agreed Key Performance Indicators.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6238efe4-ac97-4ab6-8aec-4ee0effa20b1 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2022 |
| Submission deadline | 22 Apr 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 21 Aug 2022 - 20 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £48,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORWELL HOUSING ASSOCIATION LIMITED |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP2 0BE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 Mar 2022 at 17:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6238efe4-ac97-4ab6-8aec-4ee0effa20b1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6238efe4-ac97-4ab6-8aec-4ee0effa20b1
  18th March 2022 - Opportunity notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=MAR164014
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.effefftee.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5bf98af0-5f88-445d-86f6-d17a846b45f9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5bf98af0-5f88-445d-86f6-d17a846b45f9.json.