---
title: "Omni Channel Contact Centre and Unified Communication Solution"
ocid: "ocds-b5fd17-5bfdd043-fe54-416c-afd4-d0205258a640"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5bfdd043-fe54-416c-afd4-d0205258a640"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5bfdd043-fe54-416c-afd4-d0205258a640.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5bfdd043-fe54-416c-afd4-d0205258a640.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ACCENT GROUP LIMITED"
published: "2017-01-24"
---

# Omni Channel Contact Centre and Unified Communication Solution

Buyer: ACCENT GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-5bfdd043-fe54-416c-afd4-d0205258a640

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5bfdd043-fe54-416c-afd4-d0205258a640)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5bfdd043-fe54-416c-afd4-d0205258a640.json)

## Summary

The procurement process involved Accent Group Limited, which required an Omni Channel Contact Centre and Unified Communication Solution to replace its existing telephony platform. This procurement operation took place within the services category and was executed through a competitive process under the Crown Commercial Framework contract RM1045, specifically covering Lots 3, 4, and 10. The tender period concluded on 30th September 2016, with the contract awarded on 23rd January 2017. The contract, valued at £758,418, is set to run from 24th January 2017 to 22nd January 2020, and the delivery location is within Yorkshire and the Humber, United Kingdom.

This tender presents significant opportunities for businesses specialising in communication technology and IT service solutions, particularly for small and medium-sized enterprises (SMEs) that can offer innovative and competitive services. Companies with expertise in omni-channel solutions and unified communications are especially well-positioned to capitalise on this contract, as it highlights a demand for modern telephony platforms and related services within the public sector.

## Notice

Accent Corporate Service Limited had a requirement for Omni Channel Contact Centre and Unified communication solution to replace the existing telephony platform based on a 3 + 1 + 1 year contract duration. The contract also covers non mobile lines and minutes arrangements. This was procured through a general further competition on Crown Commercial Framework contract RM1045 Lot 3, 4 & 10. In accordance with the guidance given for use of the framework all suppliers awarded Lot 3, 4 & 10 were invited to submit an offer. Offers were evaluated in accordance with published evaluation criteria. All bidders were advised of Accent Corporate Services Limited award intentions and following a 10 day standstill period a contract was awarded to Freedom Communications (UK) Ltd.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3d3ac921-fdae-4540-a2f0-85c60abb18b0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jan 2017 |
| Submission deadline | 30 Sep 2016 |
| Future notice date | Not specified |
| Award date | 23 Jan 2017 |
| Contract period | 24 Jan 2017 - 22 Jan 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £758,418 |
| Lots value | Not specified |
| Awards value | £758,418 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ACCENT GROUP LIMITED |
| Locality | SHIPLEY |
| Post town | Bradford |
| Postcode | BD17 7SW |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | Baildon |
| Westminster constituency | Shipley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FREEDOM COMMUNICATIONS (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 24 Jan 2017 at 10:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3d3ac921-fdae-4540-a2f0-85c60abb18b0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3d3ac921-fdae-4540-a2f0-85c60abb18b0
  24th January 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5bfdd043-fe54-416c-afd4-d0205258a640. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5bfdd043-fe54-416c-afd4-d0205258a640.json.