---
title: "2025-049 Case Management System"
ocid: "ocds-b5fd17-5c158479-4d65-42fc-99f6-4b5cc7fbbfe8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5c158479-4d65-42fc-99f6-4b5cc7fbbfe8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5c158479-4d65-42fc-99f6-4b5cc7fbbfe8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5c158479-4d65-42fc-99f6-4b5cc7fbbfe8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFGEM"
published: "2026-02-25"
---

# 2025-049 Case Management System

Buyer: OFGEM  
Current stage: Award  
OCID: ocds-b5fd17-5c158479-4d65-42fc-99f6-4b5cc7fbbfe8

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## Summary

Ofgem, acting as the buying organisation, has completed the procurement process for a robust case management system needed to support its statutory obligations. This contract falls under the industry category of IT services, specifically focusing on computer platforms and configurations, with additional involvement in consulting, software development, internet services, and client application development. Although the tender was primarily located in the United Kingdom, delivery addresses span across several regions, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, and the Rest of the World. The procurement method utilised was an open procedure, and the tender period concluded on 1st January 2026, with the contract set to commence on 2nd February 2026 and run until 31st January 2028. Ofgem's procurement process was completed, and the award was made active on 2nd February 2026, with the announcement of the award published later that month.

The tender, valued at £85,579.20, offers an excellent opportunity for businesses specialising in IT services and internet applications, particularly those suited to deliver scalable solutions for case management. Small and medium-sized enterprises (SMEs) had the potential to compete in this procurement process, making it a lucrative prospect for those aiming to expand their influence in public sector contracts. The awarded contract was granted to Fivium Ltd, illustrating that businesses with expertise in comprehensive IT support and development services are ideally positioned to compete in such procurements. The opportunities such contracts present could significantly boost a company's portfolio, providing direct exposure to statutory bodies like Ofgem and enabling growth through the delivery of critical infrastructure solutions.

## Notice

Ofgem requires a robust case management system to support its statutory obligations for handling information rights requests such as Freedom of Information (FOI), Environmental Information Regulations (EIR), Subject Access Request (SAR)), parliamentary correspondence, complaints, and statutory reviews. The system will be used by Ofgem to manage freedom of information, environmental information requests, subject access requests, internal reviews, parliamentary correspondence, complaints and statutory reviews, supporting up to 3,500 cases annually with scalability options.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/032a086b-326b-49cf-9c01-0a66df7bf724 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Feb 2026 |
| Submission deadline | 1 Jan 2026 |
| Future notice date | Not specified |
| Award date | 2 Feb 2026 |
| Contract period | 2 Feb 2026 - 31 Jan 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £85,579 |
| Lots value | Not specified |
| Awards value | £85,579 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFGEM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIVIUM |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30211300 - Computer platforms
- 30211400 - Computer configurations
- 72000000 - IT services: consulting, software development, Internet and support
- 72400000 - Internet services
- 72420000 - Internet development services
- 72421000 - Internet or intranet client application development services

## Release History

- 25 Feb 2026 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/032a086b-326b-49cf-9c01-0a66df7bf724

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/032a086b-326b-49cf-9c01-0a66df7bf724
  25th February 2026 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=FEB171031
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.ofgem.gov.uk

## Provenance

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