--- title: "E-Commerce Support & Maintenance Contract" ocid: "ocds-b5fd17-5c244145-1852-4f23-bca6-0ec01e5018f5" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5c244145-1852-4f23-bca6-0ec01e5018f5" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5c244145-1852-4f23-bca6-0ec01e5018f5.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-5c244145-1852-4f23-bca6-0ec01e5018f5.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ORDNANCE SURVEY" published: "2023-03-03" --- # E-Commerce Support & Maintenance Contract Buyer: ORDNANCE SURVEY Current stage: Tender OCID: ocds-b5fd17-5c244145-1852-4f23-bca6-0ec01e5018f5 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5c244145-1852-4f23-bca6-0ec01e5018f5) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5c244145-1852-4f23-bca6-0ec01e5018f5.json) ## Summary The Ordnance Survey has issued a tender titled "E-Commerce Support & Maintenance Contract" in the services category. The procurement method is an open procedure above threshold. The tender deadline is 3rd April 2023, with a contract period from 1st June 2023 to 31st May 2026. The buying organisation is based in Southampton, United Kingdom, and the opportunity is suitable for SMEs and VCSEs. This tender by Ordnance Survey presents an opportunity for businesses specialising in software programming and consultancy services. Companies interested in providing systems consultancy, software integration, and project management consultancy services should consider bidding. The focus is on e-commerce support and maintenance, with an emphasis on enhancing the user experience and becoming a market-leading store in the B2C space for outdoor enthusiasts. ## Notice OS have a mature online presence, with our e-commerce store being rebuilt on the BigCommerce platform in September 2020. We are looking for a supplier to work with us to support, maintain and develop the site, IT associated services (see scope) and deliver on the OS Consumer business ambitions; to improve our e-commerce offering and support the overall vision for the OS consumer of "helping more people to get outside more often". The OS Store sells physical and digital products; however, growth of 3rd party products has an ever-increasing focus on physical items. Currently, the OS proposition to the market relies on offers/price to compete and requires development to create an offering [service, product range and site experience] that presents an alternative USP not centred on price. We are migrating from the map store and its familiar audience to a broader B2C retail environment with a wider product set, therefore increasing the use of third-party products. This combined with the presence of other resellers of OS products & competition from established B2C retailers of third-party products creates a distinct growth opportunity within OS. From a platform perspective, the focus is on providing a user experience equal to or superior to the competition (customer centric not platform centric site). Becoming a market leading store in the B2C space for anyone looking to be active outdoors. We are also focusing on efficiency, automation and simplification of site management, moving team focus away from time consuming lights on activities to site optimisation We are looking for a partner wanting to build out the Big Commerce App capability, making the platform more comparable with the market, managing the cost of that journey (minimise bespoke working through the development of re-usable apps). Bring in knowledge of platform agnostic good practises (UX/SEO etc), finding ways to apply that good practice to the OS store. Additional information: The Tender documentation is free to access and download on the following link: Visit http://in-tendhost.co.uk/os to access the (In-tend) supplier portal. If you encounter any difficulties whilst using the system, you can contact our Support team by phoning 0844 2728810 or emailing support@in-tend.co.uk Is a Recurrent Procurement Type? : Yes ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0565987a-e79d-49f2-a3a0-a5ca0506878c | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Mar 2023 | | Submission deadline | 3 Apr 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jun 2023 - 31 May 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ORDNANCE SURVEY | | Locality | SOUTHAMPTON | | Post town | Southampton | | Postcode | SO16 0AS | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ36 Central Hampshire | | Local authority | Test Valley | | Electoral ward | Chilworth, Nursling & Rownhams | | Westminster constituency | Romsey and Southampton North | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72200000 - Software programming and consultancy services - 72220000 - Systems and technical consultancy services - 72224000 - Project management consultancy services - 72226000 - System software acceptance testing consultancy services - 72227000 - Software integration consultancy services - 72246000 - Systems consultancy services - 72266000 - Software consultancy services - 72600000 - Computer support and consultancy services ## Release History - 3 Mar 2023 at 13:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0565987a-e79d-49f2-a3a0-a5ca0506878c ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0565987a-e79d-49f2-a3a0-a5ca0506878c 3rd March 2023 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/os/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://in-tendhost.co.uk/os ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5c244145-1852-4f23-bca6-0ec01e5018f5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5c244145-1852-4f23-bca6-0ec01e5018f5.json.