---
title: "Customer First Academy training services"
ocid: "ocds-b5fd17-5c2c46f3-4073-46aa-82c1-84a23bc4ecba"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5c2c46f3-4073-46aa-82c1-84a23bc4ecba"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5c2c46f3-4073-46aa-82c1-84a23bc4ecba.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5c2c46f3-4073-46aa-82c1-84a23bc4ecba.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NSAH (ALLIANCE HOMES) LIMITED"
published: "2022-04-22"
---

# Customer First Academy training services

Buyer: NSAH (ALLIANCE HOMES) LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-5c2c46f3-4073-46aa-82c1-84a23bc4ecba

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## Summary

The NSAH (Alliance Homes) Limited has awarded a contract for "Customer First Academy training services," classified under staff training services (CPV code 80511000). This training initiative is focused on enhancing customer service and was finalised in the procurement stage with the contract period spanning from 5th April 2022 to 30th March 2023. The contract, valued at £75,000, was concluded following a negotiated procurement method, with the tender period having ended on 20th March 2022. The service is to be delivered within the South West region of the United Kingdom.

This tender presents an excellent opportunity for training service providers, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations, which align well with the contracting authority’s objectives. Companies with expertise in customer service training and development will find this contract particularly relevant, as it allows for them to showcase their capabilities and contribute to the broader goal of enhancing customer experiences within the public sector.

## Notice

Training services delivering the organisation's Customer First Academy. Please note that this is an award notice only, the contract already having been awarded.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/38e912a2-2218-49b8-a02f-077d04f44768 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Negotiated contract (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Apr 2022 |
| Submission deadline | 20 Mar 2022 |
| Future notice date | Not specified |
| Award date | 4 Apr 2022 |
| Contract period | 4 Apr 2022 - 30 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | £75,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NSAH (ALLIANCE HOMES) LIMITED |
| Locality | PORTISHEAD |
| Post town | Bristol |
| Postcode | BS20 7AW |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK61 North Somerset |
| Local authority | North Somerset |
| Electoral ward | Portishead East |
| Westminster constituency | North Somerset |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UP TRAINING & DEVELOPMENT |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80511000 - Staff training services

## Release History

- 22 Apr 2022 at 08:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/38e912a2-2218-49b8-a02f-077d04f44768

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/38e912a2-2218-49b8-a02f-077d04f44768
  22nd April 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5c2c46f3-4073-46aa-82c1-84a23bc4ecba. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5c2c46f3-4073-46aa-82c1-84a23bc4ecba.json.