---
title: "P2223 Tenant Satisfaction Measures Surveys - AWARD"
ocid: "ocds-b5fd17-5c388a15-e0cc-411c-8112-03d2f042d34f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5c388a15-e0cc-411c-8112-03d2f042d34f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5c388a15-e0cc-411c-8112-03d2f042d34f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5c388a15-e0cc-411c-8112-03d2f042d34f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BIRMINGHAM CITY COUNCIL"
published: "2024-12-19"
---

# P2223 Tenant Satisfaction Measures Surveys - AWARD

Buyer: BIRMINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5c388a15-e0cc-411c-8112-03d2f042d34f

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## Summary

Birmingham City Council has recently concluded the procurement process for the "P2223 Tenant Satisfaction Measures Surveys". This falls under the industry category of business services, specifically research consultancy services, with a CPV classification of 79000000. The Council awarded this contract to Acuity Research & Practice Limited. The procurement was conducted via an open procedure, and the contract, valued at £84,025, will cover the period from 20th December 2024 to 31st March 2026, with an option to extend for an additional year. The project will serve the West Midlands region, with the main office located in Birmingham.

This tender presents significant business growth opportunities for companies specialising in market research, consultancy services, and tenant satisfaction surveys. It is particularly suitable for SMEs, offering them a platform to demonstrate their expertise and contribute to service improvements by ensuring compliance with the Regulator of Social Housing's Consumer Standards. Businesses that can effectively manage and deliver regular surveys, analyse tenant feedback, and drive data-informed improvements would find this contract highly advantageous. The structured procurement process also enables new market entrants to secure substantial public sector contracts.

## Notice

Birmingham City Council (the Council) is seeking to secure a suitable and competent provider to conduct Tenant Satisfaction Measures surveys in line with the Regulator of Social Housing's Consumer Standards. The provider is required to conduct Tenant Satisfaction Measures ("TSM") surveys in line with the Regulator of Social Housing's ("RSH") Consumer Standards. This is to ensure that the Council is compliant with the requirement to conduct an annual TSM survey measuring tenant satisfaction and to assist the Council in identifying and addressing areas of tenant dissatisfaction to drive service improvements and change. The contract will commence in December 2024 for a period of 16 months to the 31st March 2026, with the option to extend for a further one year. The Council will be using its e-tendering system (in-tend) for the administration of this procurement process and bidders must register with the system to be able to participate in the procurement process. The web address is: https://in-tendhost.co.uk/birminghamcc Registration and use of In-tend is free. All correspondence for this procurement process must be via the In-tend correspondence function. If you are unable to register with In-tend please email the Council at: cps@birmingham.gov.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/edce9130-a3c4-45f2-aef8-3ff528e0e766 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Dec 2024 |
| Submission deadline | 8 Nov 2024 |
| Future notice date | Not specified |
| Award date | 6 Dec 2024 |
| Contract period | 20 Dec 2024 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £84,025 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIRMINGHAM CITY COUNCIL |
| Locality | WEST MIDLANDS |
| Post town | Birmingham |
| Postcode | B4 7DJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73210000 - Research consultancy services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 19 Dec 2024 at 15:33 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/edce9130-a3c4-45f2-aef8-3ff528e0e766
- 19 Dec 2024 at 14:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/edce9130-a3c4-45f2-aef8-3ff528e0e766

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/edce9130-a3c4-45f2-aef8-3ff528e0e766
  19th December 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/birminghamcc

## Provenance

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