---
title: "Digital Customer Engagement Services"
ocid: "ocds-b5fd17-5c4c47ea-9c78-4246-9c9f-393b437e9c56"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5c4c47ea-9c78-4246-9c9f-393b437e9c56"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5c4c47ea-9c78-4246-9c9f-393b437e9c56.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5c4c47ea-9c78-4246-9c9f-393b437e9c56.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2020-07-14"
---

# Digital Customer Engagement Services

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-5c4c47ea-9c78-4246-9c9f-393b437e9c56

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5c4c47ea-9c78-4246-9c9f-393b437e9c56)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5c4c47ea-9c78-4246-9c9f-393b437e9c56.json)

## Summary

The procurement process involves H M Revenue & Customs as the buying organisation, seeking services under the title "Digital Customer Engagement Services." This contract falls within the software package and information systems category and is located in Telford, England. The procurement method used is selective, executed as a call-off from a framework agreement. The contract was awarded on 24 June 2020, with its endorsement published on 14 July 2020, and it has a total value of £216,192. The contract period commenced on 1 July 2020 and will conclude on 30 June 2021.

This tender presents opportunities for small and medium-sized enterprises (SMEs) specialising in digital communication and engagement services, particularly those with experience in providing software solutions. Businesses in the software development and customer relationship management sectors would be well-suited to compete for similar contracts, leveraging their expertise in innovative digital solutions to fulfil the objectives of H M Revenue & Customs.

## Notice

GovDelivery Communications Cloud - Professional Package service used to issue emails to customers on behalf of HMRC - this includes SA reminders and is also used to communicate with customers about key events.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1cce7ffb-efc6-4a97-ae0e-4cc1a5bd49c6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jul 2020 |
| Submission deadline | 30 Jun 2020 |
| Future notice date | Not specified |
| Award date | 23 Jun 2020 |
| Contract period | 30 Jun 2020 - 30 Jun 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £216,192 |
| Lots value | Not specified |
| Awards value | £216,192 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | TELFORD |
| Post town | Telford |
| Postcode | TF3 4NT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Malinslee & Dawley Bank |
| Westminster constituency | Telford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 14 Jul 2020 at 09:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1cce7ffb-efc6-4a97-ae0e-4cc1a5bd49c6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1cce7ffb-efc6-4a97-ae0e-4cc1a5bd49c6
  14th July 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5c4c47ea-9c78-4246-9c9f-393b437e9c56. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5c4c47ea-9c78-4246-9c9f-393b437e9c56.json.