---
title: "Remote Maintenance and Management Services"
ocid: "ocds-b5fd17-5c4dc950-e262-4acf-a176-11757d839850"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5c4dc950-e262-4acf-a176-11757d839850"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5c4dc950-e262-4acf-a176-11757d839850.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5c4dc950-e262-4acf-a176-11757d839850.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2020-10-27"
---

# Remote Maintenance and Management Services

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-5c4dc950-e262-4acf-a176-11757d839850

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5c4dc950-e262-4acf-a176-11757d839850)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5c4dc950-e262-4acf-a176-11757d839850.json)

## Summary

The Norfolk County Council is currently conducting a tender for "Remote Maintenance and Management Services" aimed at providing ICT support for schools within its jurisdiction. This procurement falls under the category of software package and information systems (CPV code: 48000000). The tender is at the active stage, with a submission deadline set for 23rd November 2020. The contract is expected to commence on 31st December 2020 and will run until 31st December 2023. This open procedure is intended for a purchase that will support real-time monitoring of at least 8,000 endpoints across various educational institutions.

This tender presents an excellent opportunity for businesses specialising in ICT solutions, particularly those capable of delivering remote maintenance and management services. Small and medium-sized enterprises (SMEs) would be well-suited to compete, given that the procurement specifically welcomes their participation. Companies with expertise in software systems and support services for educational sectors could significantly benefit, potentially expanding their client base by aligning with the requirements outlined by Norfolk County Council.

## Notice

Norfolk County Council runs ICT Solutions which supports its schools with their ICT requirements, and also assists a number of academies, academy chains and Multi-Academy Trusts with their ICT where requested. ICT Solutions is a traded service operated by Norfolk County Council working within its IMT department. The Council is seeking to purchase on behalf of ICT solutions remote maintenance and management services for schools, which will include real-time monitoring of a minimum of 8000 endpoints and support. Additional information: Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c02a7e97-b578-45d7-b665-18a5d46fe9f1 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Oct 2020 |
| Submission deadline | 23 Nov 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Dec 2020 - 31 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORFOLK |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 27 Oct 2020 at 09:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c02a7e97-b578-45d7-b665-18a5d46fe9f1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c02a7e97-b578-45d7-b665-18a5d46fe9f1
  27th October 2020 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/norfolkcc/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- http://www.norfolk.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5c4dc950-e262-4acf-a176-11757d839850. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5c4dc950-e262-4acf-a176-11757d839850.json.