---
title: "CA15745 - Patient Feedback Module, Gold Managed Service and SMS Service"
ocid: "ocds-b5fd17-5c9ba215-2f1c-4cf5-9043-45cf334d5eb3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5c9ba215-2f1c-4cf5-9043-45cf334d5eb3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5c9ba215-2f1c-4cf5-9043-45cf334d5eb3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5c9ba215-2f1c-4cf5-9043-45cf334d5eb3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS TRUST"
published: "2025-04-25"
---

# CA15745 - Patient Feedback Module, Gold Managed Service and SMS Service

Buyer: NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-5c9ba215-2f1c-4cf5-9043-45cf334d5eb3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5c9ba215-2f1c-4cf5-9043-45cf334d5eb3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5c9ba215-2f1c-4cf5-9043-45cf334d5eb3.json)

## Summary

The NHS Trust is responsible for the procurement of a "Patient Feedback Module, Gold Managed Service and SMS Service", which falls under the software package suites industry category. This procurement process has been completed with the award stage attaining its conclusion on 25th April 2025. The project involves delivering services across several locations, including the United Kingdom and various regions globally. The procurement method employed was a direct award, marking a straightforward selection process. The contract period is set to begin on 1st June 2025 and will continue until 31st May 2027, offering a two-year operational timeline.

This tender provides significant opportunities for businesses specialising in web-based patient feedback systems and those capable of providing comprehensive managed services and SMS services. Given the procurement includes opportunities for SMEs, smaller enterprises with expertise in digital patient engagement solutions may find this contract particularly beneficial for fostering business growth. The awarded contract to IQVIA Ltd also implies opportunities for businesses that can offer complementary services or technology enhancements to potentially collaborate and contribute innovations throughout the contract period.

## Notice

A web-based patient experience system to provide real-time, reliable patient feedback To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA15745. Not registered: Visit https://suppliers.multiquote.com then register and quote CA15745 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4f010a56-dabb-4d2c-b258-289373f08f0f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Apr 2025 |
| Submission deadline | 25 Apr 2025 |
| Future notice date | Not specified |
| Award date | 24 Apr 2025 |
| Contract period | 31 May 2025 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £73,458 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS TRUST |
| Locality | LONDON |
| Post town | North London |
| Postcode | N19 5NF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Junction |
| Westminster constituency | Islington North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IQVIA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48422000 - Software package suites

## Release History

- 25 Apr 2025 at 16:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4f010a56-dabb-4d2c-b258-289373f08f0f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4f010a56-dabb-4d2c-b258-289373f08f0f
  25th April 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://suppliers.multiquote.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5c9ba215-2f1c-4cf5-9043-45cf334d5eb3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5c9ba215-2f1c-4cf5-9043-45cf334d5eb3.json.