---
title: "User-Centred Design and Research Services"
ocid: "ocds-b5fd17-5cbc02fd-4593-473a-8023-9e3432d40f22"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5cbc02fd-4593-473a-8023-9e3432d40f22"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5cbc02fd-4593-473a-8023-9e3432d40f22.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5cbc02fd-4593-473a-8023-9e3432d40f22.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2022-04-20"
---

# User-Centred Design and Research Services

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-5cbc02fd-4593-473a-8023-9e3432d40f22

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5cbc02fd-4593-473a-8023-9e3432d40f22)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5cbc02fd-4593-473a-8023-9e3432d40f22.json)

## Summary

The Department for Work and Pensions (DWP) has successfully completed a tender for "User-Centred Design and Research Services" within the IT services industry category. The procurement process, conducted through a selective method and initiated as a call-off from a framework agreement, had a tender period that ended on 11th March 2022. The awarded contract, valued at £60,444, officially commenced on 21st March 2022 and will run until 30th June 2022. This procurement involved multiple delivery locations, including the United Kingdom and other British Overseas Territories.

This opportunity presents substantial growth potential for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) specialising in user research and design services. Businesses with expertise in developing IT solutions and deliverables that improve user experience would be particularly well-suited to compete in future similar tenders. Engaging with the DWP's ongoing projects may also facilitate networking with other large suppliers, fostering collaborations that can enhance market presence.

## Notice

Outcome Based User Research and Design Services to support DWP Verify Earnings and Pensions (VEP) System and Management Information (MI) Platform.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2c08641f-5091-4db6-8945-f20848f8a20f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Apr 2022 |
| Submission deadline | 11 Mar 2022 |
| Future notice date | Not specified |
| Award date | 21 Mar 2022 |
| Contract period | 21 Mar 2022 - 30 Jun 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,444 |
| Lots value | Not specified |
| Awards value | £60,444 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPGEMINI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Apr 2022 at 16:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2c08641f-5091-4db6-8945-f20848f8a20f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2c08641f-5091-4db6-8945-f20848f8a20f
  20th April 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/806ef609-a7eb-469f-89c4-61d43b402627
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5cbc02fd-4593-473a-8023-9e3432d40f22. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5cbc02fd-4593-473a-8023-9e3432d40f22.json.