---
title: "iCase Management System"
ocid: "ocds-b5fd17-5cc1881f-a46c-41b8-a890-f26956d754c4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5cc1881f-a46c-41b8-a890-f26956d754c4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5cc1881f-a46c-41b8-a890-f26956d754c4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5cc1881f-a46c-41b8-a890-f26956d754c4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF ISLINGTON"
published: "2024-03-06"
---

# iCase Management System

Buyer: LONDON BOROUGH OF ISLINGTON  
Current stage: Award  
OCID: ocds-b5fd17-5cc1881f-a46c-41b8-a890-f26956d754c4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5cc1881f-a46c-41b8-a890-f26956d754c4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5cc1881f-a46c-41b8-a890-f26956d754c4.json)

## Summary

The London Borough of Islington has awarded a contract for the iCase Management System to CIVICA UK LIMITED. The procurement method used was selective, and the contract value is £235,000 GBP. The tender period ended on 28th January 2022, with a contract period starting from 28th February 2022 to 27th February 2026. The main procurement category is services, and the delivery address is in N1 2UD, London.

This opportunity with the London Borough of Islington can benefit businesses providing industry-specific software packages and IT services. Suitable for large-scale suppliers, the tender offers a chance to engage in selective procurement processes with a focus on service delivery. Companies with expertise in software development and consulting can explore this award for potential business growth opportunities in the services sector.

## Notice

The current system has also been plagued with technical challenges ranging from limitations in the current features associated with different technical issues (Logins, bandwidth constraints, connection drops mostly encountered whilst working from home to slow connection accessing the system remotely. The existing Civica Prescient+ model isn't robust enough to cater for a full remote solution,which has been identified during the recent Covid pandemic. A lot of the users had to come into the office, due to the technical difficulties experienced when trying to access the current Civica solution remotely

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/be1a5e0c-b286-48d3-ab7e-4791f52bc870 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2024 |
| Submission deadline | 28 Jan 2022 |
| Future notice date | Not specified |
| Award date | 25 Feb 2022 |
| Contract period | 28 Feb 2022 - 27 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £235,000 |
| Lots value | Not specified |
| Awards value | £235,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF ISLINGTON |
| Locality | LONDON |
| Post town | North London |
| Postcode | N1 2UD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | St Mary's & St James' |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48100000 - Industry specific software package
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Mar 2024 at 15:25 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/be1a5e0c-b286-48d3-ab7e-4791f52bc870
- 26 Jan 2024 at 16:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/be1a5e0c-b286-48d3-ab7e-4791f52bc870

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/be1a5e0c-b286-48d3-ab7e-4791f52bc870
  6th March 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5cc1881f-a46c-41b8-a890-f26956d754c4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5cc1881f-a46c-41b8-a890-f26956d754c4.json.