---
title: "Goto Assist Remote Support"
ocid: "ocds-b5fd17-5cd15afe-9058-4c41-a7a3-6d2edb2ed241"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5cd15afe-9058-4c41-a7a3-6d2edb2ed241"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5cd15afe-9058-4c41-a7a3-6d2edb2ed241.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5cd15afe-9058-4c41-a7a3-6d2edb2ed241.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ISLE OF WIGHT COUNCIL"
published: "2025-03-25"
---

# Goto Assist Remote Support

Buyer: ISLE OF WIGHT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5cd15afe-9058-4c41-a7a3-6d2edb2ed241

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5cd15afe-9058-4c41-a7a3-6d2edb2ed241.json)

## Summary

The Isle of Wight Council has completed the procurement process for the "Goto Assist Remote Support" project, aimed at enabling ICT staff to access and control remote computers and other internet-connected devices for technical support. The procurement falls under the industry category of "Software package and information systems" (CPV code 48000000) and "IT services: consulting, software development, Internet and support" (CPV code 72000000). The project will be delivered in the South East region of the United Kingdom, with a contract running from 28 February 2020 to 2 March 2028. This direct award has a total value of £53,915.57, and the contract was awarded to Phoenix, a supplier based in York, with the most recent contract period beginning on 3 March 2025 and ending on 2 March 2028.

This tender presents substantial business growth opportunities, particularly for large IT service providers experienced in offering remote support solutions. Companies specialising in software package implementation, remote technical support, and IT consulting would find this contract aligns well with their service offerings. The procurement process, managed via a direct award method by the Isle of Wight Council, reflects a structured approach to securing critical ICT services, thus emphasizing the importance of reliability and expertise in potential suppliers. Businesses that align with these criteria and have a robust track record in managed IT services would be well-suited to similar future contract opportunities.

## Notice

Enables ICT staff to access and control remote computers and other internet-connected devices in order to provide technical support as an alternative and backup method to the primary toolset. Additional information: Value set out describes the whole life cost from 28 February 2020 until 02 March 2025 (PS25,421.34) informally and then 03 March 2025 - 02 March 2028 (PS28,494.18) Non Compliance approved internally. Whole life cost PS53,915.52.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cc2fe165-bd7a-42b1-a574-1c8bb95d9e7b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2025 |
| Submission deadline | 1 Jan 2020 |
| Future notice date | Not specified |
| Award date | 27 Feb 2020 |
| Contract period | 28 Feb 2020 - 2 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £53,915 |
| Lots value | Not specified |
| Awards value | £53,915 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ISLE OF WIGHT COUNCIL |
| Locality | NEWPORT |
| Post town | Portsmouth |
| Postcode | PO30 1UD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ34 Isle of Wight |
| Local authority | Isle of Wight |
| Electoral ward | Newport Central |
| Westminster constituency | Isle of Wight West |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Mar 2025 at 15:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cc2fe165-bd7a-42b1-a574-1c8bb95d9e7b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cc2fe165-bd7a-42b1-a574-1c8bb95d9e7b
  25th March 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.iow.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5cd15afe-9058-4c41-a7a3-6d2edb2ed241. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5cd15afe-9058-4c41-a7a3-6d2edb2ed241.json.