---
title: "Passenger Assist User Experience Research"
ocid: "ocds-b5fd17-5d21797a-ba23-4634-a48e-b7128cc67507"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5d21797a-ba23-4634-a48e-b7128cc67507"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5d21797a-ba23-4634-a48e-b7128cc67507.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5d21797a-ba23-4634-a48e-b7128cc67507.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2021-06-04"
---

# Passenger Assist User Experience Research

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-5d21797a-ba23-4634-a48e-b7128cc67507

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5d21797a-ba23-4634-a48e-b7128cc67507)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5d21797a-ba23-4634-a48e-b7128cc67507.json)

## Summary

The OFFICE OF RAIL AND ROAD has completed a tender titled "Passenger Assist User Experience Research", categorised under surveying services, with a total value of £43,825. The procurement was executed via a single tender action, as it fell below the threshold. The contract period commenced on 1st June 2021 and will continue until 17th June 2022. The tender was officially published following its award on 4th June 2021, shortly after the submission period ended on 26th May 2021. The project is based in London, United Kingdom.

This opportunity may benefit small and medium-sized enterprises (SMEs) that specialise in user experience research or surveying services. Companies that can leverage their expertise in passenger assistance or user experience design may find this contract particularly appealing for growth. As the project relates to enhancing passenger experiences, firms focusing on accessibility solutions and transport services would also be well-suited to consider similar future opportunities in this sector.

## Notice

Passenger Assist User Experience Research

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3627ae94-bc79-4c40-9399-756f5971cb1f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jun 2021 |
| Submission deadline | 26 May 2021 |
| Future notice date | Not specified |
| Award date | 24 May 2021 |
| Contract period | 31 May 2021 - 17 Jun 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £43,825 |
| Lots value | Not specified |
| Awards value | £43,825 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 2CV |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71355000 - Surveying services

## Release History

- 4 Jun 2021 at 15:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3627ae94-bc79-4c40-9399-756f5971cb1f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3627ae94-bc79-4c40-9399-756f5971cb1f
  4th June 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5d21797a-ba23-4634-a48e-b7128cc67507. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5d21797a-ba23-4634-a48e-b7128cc67507.json.