---
title: "DCMS Service Management Platform"
ocid: "ocds-b5fd17-5d472249-e459-40b7-8d94-316c5b9fbf29"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5d472249-e459-40b7-8d94-316c5b9fbf29"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5d472249-e459-40b7-8d94-316c5b9fbf29.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5d472249-e459-40b7-8d94-316c5b9fbf29.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR CULTURE MEDIA & SPORT"
published: "2021-02-12"
---

# DCMS Service Management Platform

Buyer: DEPARTMENT FOR CULTURE MEDIA & SPORT  
Current stage: Award  
OCID: ocds-b5fd17-5d472249-e459-40b7-8d94-316c5b9fbf29

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## Summary

The procurement process pertains to the Department for Culture, Media & Sport, which has issued a tender for the "DCMS Service Management Platform." This initiative falls under the software and information systems industry category, specifically classified under CPV code 48000000. The tender was awarded on 18 December 2020, with the contract commencing on 31 December 2020 and set to conclude by 31 December 2022. The purchasing method used was selective, utilising a call-off from a framework agreement, and the total contract value is £72,324, with delivery required at the postcode SW1A 2BQ in London.

This tender presents significant opportunities for businesses engaged in service provision, particularly those offering software development and operational tools. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly well-positioned to compete for this contract, given the emphasis on their inclusion. Companies that can demonstrate expertise in customer relationship management (CRM), asset management, and system automation would be especially suited to provide the required services and benefit from this procurement.

## Notice

DCMS require a single service operational tool which can provide the benefits of CRM, Fault logging, Asset Management, enhanced workflow and better system automation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0d992fdb-80b5-416b-8d3d-be098ef3cfbc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Feb 2021 |
| Submission deadline | 18 Dec 2020 |
| Future notice date | Not specified |
| Award date | 18 Dec 2020 |
| Contract period | 31 Dec 2020 - 31 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £72,324 |
| Lots value | Not specified |
| Awards value | £72,324 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR CULTURE MEDIA & SPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FLYFORM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 12 Feb 2021 at 17:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0d992fdb-80b5-416b-8d3d-be098ef3cfbc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0d992fdb-80b5-416b-8d3d-be098ef3cfbc
  12th February 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5d472249-e459-40b7-8d94-316c5b9fbf29. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5d472249-e459-40b7-8d94-316c5b9fbf29.json.