--- title: "PCH Resident self-service portal" ocid: "ocds-b5fd17-5d52b12a-cedb-479d-af14-c8e27a25998a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5d52b12a-cedb-479d-af14-c8e27a25998a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5d52b12a-cedb-479d-af14-c8e27a25998a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-5d52b12a-cedb-479d-af14-c8e27a25998a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "PHOENIX COMMUNITY HOUSING" published: "2019-12-30" --- # PCH Resident self-service portal Buyer: PHOENIX COMMUNITY HOUSING Current stage: Tender OCID: ocds-b5fd17-5d52b12a-cedb-479d-af14-c8e27a25998a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5d52b12a-cedb-479d-af14-c8e27a25998a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5d52b12a-cedb-479d-af14-c8e27a25998a.json) ## Summary The procurement process involves the design, implementation, and support of a Resident self-service portal initiated by Phoenix Community Housing, located in London, England. This tender, titled "PCH Resident self-service portal," is classified under the IT services and software programming industry category. The procurement method follows an open procedure which is below the threshold value of £175,000. Key dates include the publication date of December 30, 2019, and the tender period which ends on January 24, 2020. The contract is set to commence on April 1, 2020, and will conclude on March 31, 2023. This tender presents significant opportunities for businesses specialised in IT services, software development, and consultancy. Companies that can provide innovative self-service solutions and have expertise in web and mobile applications would be particularly well-suited to compete. Engaging in this contract can facilitate business growth for SMEs and voluntary, community, and social enterprises, contributing to the effective delivery of services that enhance tenant experiences for Phoenix Community Housing. ## Notice This contract is for the design, implementation and support of a Resident self-service portal (the project). The portal will be accessible by tenants,?leaseholders and other customers online, on mobile devices, laptops and desktops, and?provide access to services through the individual's preferred method at a time that suits them. The core of the portal will?comprise?the important transactions it will enable residents to carry out, and the functionality that will help residents carry out these transactions with ease.?Features will include: Book and track repairs and repair appointments, View rent and service charge account details, Make payments, Update personal information and contact preferences, View and update the details of household members, Make a complaint or compliment, View planned and structural works, Interact with Phoenix through messaging, Make appointments for home visits, Access advice and support,?e.g.?handy person service, financial advice, Give feedback to Phoenix on existing and potential new services, Access?to?service-specific FAQs ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0b697c62-96b8-4402-ab10-9e9e58317db6 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Dec 2019 | | Submission deadline | 24 Jan 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2020 - 31 Mar 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £175,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | PHOENIX COMMUNITY HOUSING | | Locality | LONDON | | Post town | South East London | | Postcode | SE6 2RP | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Lewisham | | Electoral ward | Catford South | | Westminster constituency | Lewisham East | | Delivery location | TLI London | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72200000 - Software programming and consultancy services - 72400000 - Internet services - 72600000 - Computer support and consultancy services ## Release History - 30 Dec 2019 at 17:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0b697c62-96b8-4402-ab10-9e9e58317db6 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0b697c62-96b8-4402-ab10-9e9e58317db6 30th December 2019 - Opportunity notice on Contracts Finder - https://www.mytenders.co.uk/search/show/search_view.aspx?ID=DEC158960 NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided. ## Notice URLs - http://www.phoenixch.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5d52b12a-cedb-479d-af14-c8e27a25998a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5d52b12a-cedb-479d-af14-c8e27a25998a.json.