---
title: "IT Service Management Software"
ocid: "ocds-b5fd17-5d56abaa-a97a-445a-a93e-6800e0a4525e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5d56abaa-a97a-445a-a93e-6800e0a4525e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5d56abaa-a97a-445a-a93e-6800e0a4525e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5d56abaa-a97a-445a-a93e-6800e0a4525e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH TYNESIDE COUNCIL"
published: "2025-03-06"
---

# IT Service Management Software

Buyer: SOUTH TYNESIDE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5d56abaa-a97a-445a-a93e-6800e0a4525e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5d56abaa-a97a-445a-a93e-6800e0a4525e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5d56abaa-a97a-445a-a93e-6800e0a4525e.json)

## Summary

South Tyneside Council has completed the procurement process for IT Service Management Software under the Call off from G Cloud 13 framework. The tender, which falls under the industry category of Software package and information systems (CPV 48000000), involved the supply of Freshservice Pro, an unlimited asset pack, and an onboarding package. The contract, valued at £193,560, covers the North East region of the United Kingdom and spans from 10 June 2024 to 9 June 2027. Key dates include the end of the tender period on 1 March 2024 and the award date on 10 June 2024. The process has moved through the tender stage and is now in the award stage.

This tender presents substantial business growth opportunities for companies specializing in software and IT service management solutions. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are particularly well-suited to compete, given the Council's suitability criteria. With a sizeable contract value and a multi-year duration, this project offers considerable potential for business expansion, stable income streams, and the opportunity to form a lasting relationship with a public sector entity. Businesses that provide scalable and efficient IT management software solutions will find this tender especially beneficial.

## Notice

Service Management Software - Freshservice Pro, Unlimited asset pack, onboarding package

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1eb17c84-6251-448b-ac36-ea744888408a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - Call off from G Cloud 13 |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2025 |
| Submission deadline | 1 Mar 2024 |
| Future notice date | Not specified |
| Award date | 9 Jun 2024 |
| Contract period | 9 Jun 2024 - 9 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £193,560 |
| Lots value | Not specified |
| Awards value | £193,560 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH TYNESIDE COUNCIL |
| Locality | SOUTH SHIELDS |
| Post town | Newcastle upon Tyne |
| Postcode | NE33 2RL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | South Tyneside |
| Electoral ward | Beacon and Bents |
| Westminster constituency | South Shields |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Mar 2025 at 13:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1eb17c84-6251-448b-ac36-ea744888408a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1eb17c84-6251-448b-ac36-ea744888408a
  6th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5d56abaa-a97a-445a-a93e-6800e0a4525e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5d56abaa-a97a-445a-a93e-6800e0a4525e.json.