--- title: "IT Support" ocid: "ocds-b5fd17-5d733820-16e9-4b26-a1a8-74cb23396396" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5d733820-16e9-4b26-a1a8-74cb23396396" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5d733820-16e9-4b26-a1a8-74cb23396396.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-5d733820-16e9-4b26-a1a8-74cb23396396.json" source: "Contracts Finder" current_stage: "Tender" buyer: "TRURO CITY COUNCIL" published: "2019-03-25" --- # IT Support Buyer: TRURO CITY COUNCIL Current stage: Tender OCID: ocds-b5fd17-5d733820-16e9-4b26-a1a8-74cb23396396 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5d733820-16e9-4b26-a1a8-74cb23396396) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5d733820-16e9-4b26-a1a8-74cb23396396.json) ## Summary The Truro City Council is seeking tenders for IT Support services, with the procurement currently in the Tender stage. This opportunity is classified under the CPV code for Maintenance and repair of computer equipment. The contracted services are expected to support various IT equipment such as servers, PCs, laptops, and more. This three-year contract, which may be extended for an additional two years, is set to commence on 1st May 2019 and has a tender submission deadline of 12th April 2019. The primary location for service delivery is Truro, specifically at the Truro Library and the Tourist Information Centre. This tender presents a significant opportunity for IT service providers to engage with a local authority looking to enhance its IT infrastructure. Businesses experienced in providing comprehensive IT support and maintenance, particularly those with capability in Office 365 and standard networking solutions, would be well-positioned to compete. Given the Council's plans for expansion, there may be further opportunities for contract growth, making this an attractive prospect for small and medium-sized enterprises (SMEs) in the technology sector. ## Notice The City Council is a local authority providing a number of services in the Parish of Truro. The fundamental purpose of the contract is for the provider to keep our IT systems working. The IT employed by the City Council is "traditional" with two servers and currently twenty two desktop and laptop computers. The Council uses Office 365 software. The replacement policy of the council has been laptop and desktops replaced each three years and the server each five years. The City Council is expanding its work and it is anticipated the number of laptops and desktops will increase during the period of the contract The City Council does not employ anyone with specialist IT knowledge and therefore relies on its support provider for technical advice and solutions. The location of the computers is currently in the Truro Library, Pydar Street , Truro and the Tourist Information Centre in Boscawen Street, Truro. During the period of the contract it is anticipated that the network in the Truro Library will move to our permanent location at the Municipal Offices, Boscawen Street, Truro. We currently have fibre broadband connections and there are no plans to change this arrangement. In terms of software the core programmes are Microsoft office 365. We also have sage line 200, mapping software from Pear Technology, and Rendezvous from NFS Technology all of which are on separate support agreements. The tenderer is required to price the support of the following items: - * Server * PC * Laptop * Router/Firewall * Smartphone/ Tablet The tender period is initially for three years which may be extended by the Council for a further two years. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f1a2543b-8a1d-4c18-ab22-60a6e6d865e1 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Mar 2019 | | Submission deadline | 12 Apr 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Apr 2019 - 30 Apr 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £25,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TRURO CITY COUNCIL | | Locality | TRURO | | Post town | Truro | | Postcode | TR1 1EP | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK3 Cornwall and Isles of Scilly | | ITL 3 | TLK30 Cornwall and Isles of Scilly | | Local authority | Cornwall | | Electoral ward | Truro Moresk & Trehaverne | | Westminster constituency | Truro and Falmouth | | Delivery location | Not specified | ## CPV Codes ### Divisions - 50 - Repair and maintenance services ### Codes - 50312000 - Maintenance and repair of computer equipment ## Release History - 25 Mar 2019 at 15:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f1a2543b-8a1d-4c18-ab22-60a6e6d865e1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f1a2543b-8a1d-4c18-ab22-60a6e6d865e1 25th March 2019 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/3ab9d8a2-11b0-4d7c-957d-d9f9a822bc65 Information for Tenderers ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5d733820-16e9-4b26-a1a8-74cb23396396. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5d733820-16e9-4b26-a1a8-74cb23396396.json.