---
title: "PHE - Corporate - Communications Contact Centre Services"
ocid: "ocds-b5fd17-5d9fb1a2-3f4e-4a15-ae37-7bce4a72ffa4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5d9fb1a2-3f4e-4a15-ae37-7bce4a72ffa4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5d9fb1a2-3f4e-4a15-ae37-7bce4a72ffa4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5d9fb1a2-3f4e-4a15-ae37-7bce4a72ffa4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PUBLIC HEALTH ENGLAND"
published: "2021-03-30"
---

# PHE - Corporate - Communications Contact Centre Services

Buyer: PUBLIC HEALTH ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-5d9fb1a2-3f4e-4a15-ae37-7bce4a72ffa4

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## Summary

The contract titled "PHE - Corporate - Communications Contact Centre Services" was awarded by Public Health England (PHE), an executive agency of the Department of Health, to Serco. This procurement falls under the category of management-related services and was executed following a selective procurement method as a call-off from a framework agreement. The award, valued at £5,000,000 and set for a 36-month period, became active on 28 February 2016 and covered the locations specified in the contract delivery addresses, including the UK and British Overseas Territories. The contract period commenced on 1 August 2016 and concluded on 31 July 2019.

This tender presents significant opportunities for businesses specialising in communications and customer service management, especially those capable of meeting the requirements for large-scale contract work with governmental bodies. Companies that provide similar services and have experience working under framework agreements would be well-suited to compete in future procurement opportunities arising from PHE's ongoing needs for effective communication solutions. This is a chance for firms seeking to expand their service offerings or establish relationships with public sector clients.

## Notice

Public Health England, an executive agency of the Department of Health (DH) (hereafter referred to as "Public Health England" or "PHE" also referred to as the "Contracting Authority" or the "Authority" or the "Employer") awarded the contract for 36 months following competitive tender in accordance with the Crown Commercial Service Framework Agreement to provide the PHE - Communications Contact Centre Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/81cbad26-8db9-42c3-a1df-b02347a867e6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Mar 2021 |
| Submission deadline | 29 Sep 2015 |
| Future notice date | Not specified |
| Award date | 28 Feb 2016 |
| Contract period | 31 Jul 2016 - 31 Jul 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,386,747 |
| Lots value | Not specified |
| Awards value | £5,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PUBLIC HEALTH ENGLAND |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79420000 - Management-related services

## Release History

- 30 Mar 2021 at 14:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/81cbad26-8db9-42c3-a1df-b02347a867e6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/81cbad26-8db9-42c3-a1df-b02347a867e6
  30th March 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/eb7dcc5a-8be0-4b78-9844-88152bc13eaf
  ecm_3639 Redacted signed pro Forma - JAR 30/03/2021

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5d9fb1a2-3f4e-4a15-ae37-7bce4a72ffa4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5d9fb1a2-3f4e-4a15-ae37-7bce4a72ffa4.json.