---
title: "Friends and Family Test Surveys (SBS/17/DT/WFD/9090/03)"
ocid: "ocds-b5fd17-5da462d7-35e2-48af-a667-2304908bb2e0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5da462d7-35e2-48af-a667-2304908bb2e0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5da462d7-35e2-48af-a667-2304908bb2e0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5da462d7-35e2-48af-a667-2304908bb2e0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST"
published: "2021-04-08"
---

# Friends and Family Test Surveys (SBS/17/DT/WFD/9090/03)

Buyer: ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-5da462d7-35e2-48af-a667-2304908bb2e0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5da462d7-35e2-48af-a667-2304908bb2e0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5da462d7-35e2-48af-a667-2304908bb2e0.json)

## Summary

The "Friends and Family Test Surveys (SBS10175)" tender was issued by the St Helens & Knowsley Teaching Hospitals NHS Trust. This procurement process falls under the services industry, specifically survey services, and is located in the North West of England. The procurement method is selective, with a mini-competition conducted under the NHS SBS Framework (SBS/17/DT/WFD/9090/03). The contract, valued at £64,584, commenced on 1st April 2022 and runs until 31st March 2023. This tender was part of the award stage, with the contract award announced on 30th March 2022.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) in the survey services market. Businesses with expertise in conducting surveys and an understanding of healthcare service evaluation would be particularly well-suited to compete. The ongoing nature of the services required provides a chance for long-term partnerships and growth in the contracting space, especially for companies keen on working with the NHS and improving patient experience feedback mechanisms.

## Notice

Mini-competition carried out under the NHS SBS Framework SBS/17/DT/WFD/9090/03. Provision of Friends and Family test. Option to extend contract by 3 x 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/168e9fa5-04ff-4db5-becf-32449aeda5a8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2021 |
| Submission deadline | 12 Feb 2021 |
| Future notice date | Not specified |
| Award date | 30 Mar 2020 |
| Contract period | 31 Mar 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £53,850 |
| Lots value | Not specified |
| Awards value | £108,850 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST |
| Locality | PRESCOT |
| Post town | Liverpool |
| Postcode | L35 5DR |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Knowsley |
| Electoral ward | Whiston and Cronton |
| Westminster constituency | St Helens South and Whiston |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTHCARE COMMUNICATIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 8 Apr 2021 at 14:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/168e9fa5-04ff-4db5-becf-32449aeda5a8
- 14 May 2020 at 12:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2c9299d7-fd0c-4105-b133-7051b0fdbf7a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/168e9fa5-04ff-4db5-becf-32449aeda5a8
  8th April 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/2c9299d7-fd0c-4105-b133-7051b0fdbf7a
  14th May 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5da462d7-35e2-48af-a667-2304908bb2e0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5da462d7-35e2-48af-a667-2304908bb2e0.json.