---
title: "Transformation of the Force Operations Room Telephony Management System."
ocid: "ocds-b5fd17-5daf37e8-0f24-4ede-a8ac-67f7276571c0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5daf37e8-0f24-4ede-a8ac-67f7276571c0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5daf37e8-0f24-4ede-a8ac-67f7276571c0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5daf37e8-0f24-4ede-a8ac-67f7276571c0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE POLICE AND CRIME COMMISSIONER FOR DERBYSHIRE"
published: "2018-07-11"
---

# Transformation of the Force Operations Room Telephony Management System.

Buyer: THE POLICE AND CRIME COMMISSIONER FOR DERBYSHIRE  
Current stage: Award  
OCID: ocds-b5fd17-5daf37e8-0f24-4ede-a8ac-67f7276571c0

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## Summary

The Police and Crime Commissioner for Derbyshire is seeking suppliers for the "Transformation of the Force Operations Room Telephony Management System." This contract falls within the services sector, specifically the call centre industry, and is located in Derbyshire, England. The procurement method used for this tender was the open procedure, with the contract value estimated at £1,200,000, and a minimum bid value of £600,000. The contract has been awarded as of 22 May 2018, with a contract period commencing on 1 April 2019 and concluding on 31 March 2024. The tender application period ended on 11 April 2018.

This procurement presents significant opportunities for businesses specialising in telephony systems and call centre solutions, allowing them to engage in a crucial service for emergency and non-emergency call handling. Essentially, large firms with robust capabilities in the development and management of telephony systems would be especially well-suited to compete for this contract, as it requires a comprehensive understanding of operational requirements and capabilities within a police force context.

## Notice

Derbyshire Constabulary (or the 'Force') is planning a comprehensive transformation of its Force Operations Room (FOR) telephony systems during 2018. The FOR comprises of Force Control Room (FCR) which undertakes emergency call handling (999s) and the Force Contact Centre (FCC) which undertakes non-emergency call handling (e.g. 101s).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/785959a2-9b2b-4d05-9804-aa94a05f4392 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jul 2018 |
| Submission deadline | 11 Apr 2018 |
| Future notice date | Not specified |
| Award date | 21 May 2018 |
| Contract period | 31 Mar 2019 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,200,000 |
| Lots value | Not specified |
| Awards value | £649,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE AND CRIME COMMISSIONER FOR DERBYSHIRE |
| Locality | RIPLEY, DERBYSHIRE |
| Post town | Derby |
| Postcode | DE5 3RS |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF13 South and West Derbyshire |
| Local authority | Amber Valley |
| Electoral ward | Ripley |
| Westminster constituency | Amber Valley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA SECURE INFORMATION SOLUTIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 11 Jul 2018 at 06:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/785959a2-9b2b-4d05-9804-aa94a05f4392

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/785959a2-9b2b-4d05-9804-aa94a05f4392
  11th July 2018 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=23514&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/37280
  User / Company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5daf37e8-0f24-4ede-a8ac-67f7276571c0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5daf37e8-0f24-4ede-a8ac-67f7276571c0.json.