--- title: "Enrolment Support Services - International Students" ocid: "ocds-b5fd17-5db5c89b-8cf8-41a6-a8e7-85f9f86baf5e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5db5c89b-8cf8-41a6-a8e7-85f9f86baf5e" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5db5c89b-8cf8-41a6-a8e7-85f9f86baf5e.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-5db5c89b-8cf8-41a6-a8e7-85f9f86baf5e.json" source: "Contracts Finder" current_stage: "Tender" buyer: "UNIVERSITY OF BRIGHTON" published: "2024-03-28" --- # Enrolment Support Services - International Students Buyer: UNIVERSITY OF BRIGHTON Current stage: Tender OCID: ocds-b5fd17-5db5c89b-8cf8-41a6-a8e7-85f9f86baf5e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5db5c89b-8cf8-41a6-a8e7-85f9f86baf5e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5db5c89b-8cf8-41a6-a8e7-85f9f86baf5e.json) ## Summary The University of Brighton is looking for a third-party organisation to provide Enrolment Support Services for International Students. This includes application processing and conversion support for undergraduate and postgraduate programmes. The procurement method is an Open procedure, and the tender deadline is set for 3rd May 2024. The contract period will start on 29th August 2024 and end on 28th August 2027. The services fall under the main procurement category of services in the Administrative educational and Higher education sector. This tender presents an opportunity for Small and Medium-sized Enterprises (SMEs) interested in providing educational support services. Businesses with experience in email marketing campaigns or application processing may find this tender well-suited for their expertise. The University of Brighton aims to work closely with the selected organisation to enhance offer to enrolment conversion rates and deliver a high level of service to offer holders, thereby creating growth opportunities in the education sector. ## Notice The University is seeking a third-party organisation to support the Application processing and conversion support for all overseas undergraduate and postgraduate applications. This is expected to include all undergraduate and postgraduate programmes that do not require an interview. Application processing includes: o Qualifying and processing student applications. Ensuring applications are completed correctly and fully with relevant accompanying documents included. Following-up on in-complete applications and tracking reasons for delays. o Matching eligibility of applicants against entry criteria and issuing offer letters to qualified applicants. o Updating applicant records on Brighton's admissions systems. o Consulting with the Brighton based team about borderline applications. o Supporting the CAS team with the delivery of pre-CAS interviews. o Reporting regularly on progress and working to agreed KPI's. It is expected that the conversion support services will work under the direction of the University of Brighton's Marketing & Recruitment Team and will include: o email marketing campaigns to applications at the enquiry stage that generate new applications. o email marketing campaigns at offer holder stage that drive conversion. o Undertake work to enhance offer to enrolment conversion rates. o Proactively develop initiatives to enhance and improve conversion. o Gain marketing intelligence through telephone campaigns e.g. reasons why students are accepting/declining their offer or other sentiments as required by the University. o Develop and execute an offer to enrolment phone call strategy that provides a high level of service and care to offer holders. Additional information: Is a Recurrent Procurement Type? : Yes ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/238b9ab0-9b65-4a18-b286-e2835f6af7b8 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Mar 2024 | | Submission deadline | 3 May 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 29 Aug 2024 - 28 Aug 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF BRIGHTON | | Locality | UK | | Post town | Brighton | | Postcode | BN2 4AT | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ21 Brighton and Hove | | Local authority | Brighton and Hove | | Electoral ward | Moulsecoomb & Bevendean | | Westminster constituency | Brighton Kemptown and Peacehaven | | Delivery location | Not specified | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 80 - Education and training services ### Codes - 75121000 - Administrative educational services - 80300000 - Higher education services ## Release History - 28 Mar 2024 at 14:12 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/238b9ab0-9b65-4a18-b286-e2835f6af7b8 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/238b9ab0-9b65-4a18-b286-e2835f6af7b8 28th March 2024 - Opportunity notice on Contracts Finder - https://www.brighton.ac.uk/about-us/working-with-us/supplier-information/index.aspx Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5db5c89b-8cf8-41a6-a8e7-85f9f86baf5e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5db5c89b-8cf8-41a6-a8e7-85f9f86baf5e.json.