---
title: "MDTP Alerting and Incident Management Tooling"
ocid: "ocds-b5fd17-5df04235-054b-4bf1-a900-415ece87d123"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5df04235-054b-4bf1-a900-415ece87d123"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5df04235-054b-4bf1-a900-415ece87d123.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5df04235-054b-4bf1-a900-415ece87d123.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2026-05-13"
---

# MDTP Alerting and Incident Management Tooling

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-5df04235-054b-4bf1-a900-415ece87d123

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5df04235-054b-4bf1-a900-415ece87d123)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5df04235-054b-4bf1-a900-415ece87d123.json)

## Summary

The procurement process was conducted by H M Revenue & Customs, headquartered at 100 Parliament Street, London. The contract, titled "MDTP Alerting and Incident Management Tooling," falls under the IT services category, specifically consulting, software development, internet, and support, with a CPV code of 72000000. The successful procurement resulted in an award on 8th May 2026, with a contract period starting on 6th June 2026 and scheduled to conclude on 5th June 2029. The procurement stage reached completion through a selective procurement method, specifically a call-off from a framework agreement. The tender involved the acquisition of PagerDuty licenses and service for a total of £286,209.48.

This procurement provides substantial opportunities for businesses specialising in IT services, particularly those adept in consulting and software development within the United Kingdom. Although the process was selective, it demonstrates the potential for businesses to engage with sizeable government contracts through established frameworks. Large-scale IT firms, especially those familiar with government procurement processes, would be well-positioned to compete in similar future tenders, thus fostering growth opportunities in collaboration with prominent public sector organisations like HMRC.

## Notice

Procurement is for the provision of the following PagerDuty licenses and service via a reseller for the duration of the Contract: - Qty 190 Business Licenses - Qty 1 pack of 1000 Stakeholder Licenses (Subject to periodic review) - Qty 1 Premium Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aae9f646-fdb0-4b18-b8db-4e5773cf2822 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 May 2026 |
| Submission deadline | 8 May 2026 |
| Future notice date | Not specified |
| Award date | 7 May 2026 |
| Contract period | 5 Jun 2026 - 5 Jun 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £286,209 |
| Lots value | Not specified |
| Awards value | £286,209 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BYTES SOFTWARE SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 May 2026 at 16:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/aae9f646-fdb0-4b18-b8db-4e5773cf2822

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/aae9f646-fdb0-4b18-b8db-4e5773cf2822
  13th May 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5df04235-054b-4bf1-a900-415ece87d123. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5df04235-054b-4bf1-a900-415ece87d123.json.