---
title: "Manage Engine Support"
ocid: "ocds-b5fd17-5e2c0dda-f932-4207-9855-ce67b6f2b729"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5e2c0dda-f932-4207-9855-ce67b6f2b729"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5e2c0dda-f932-4207-9855-ce67b6f2b729.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5e2c0dda-f932-4207-9855-ce67b6f2b729.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROYAL BOTANIC GARDENS, KEW"
published: "2019-03-06"
---

# Manage Engine Support

Buyer: ROYAL BOTANIC GARDENS, KEW  
Current stage: Award  
OCID: ocds-b5fd17-5e2c0dda-f932-4207-9855-ce67b6f2b729

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5e2c0dda-f932-4207-9855-ce67b6f2b729)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5e2c0dda-f932-4207-9855-ce67b6f2b729.json)

## Summary

The procurement process involves the Royal Botanic Gardens, Kew, which is located in Richmond, England. The tender, titled "Manage Engine Support," pertains to the provision of service desk support and falls within the software package and information systems industry category. This direct procurement method was initiated through a single tender action, concluding on 28th February 2019, with an awarded contract valued at £22,000, effective from 1st March 2019 to 29th February 2020.

This tender presents significant business growth opportunities for software and IT service providers, particularly those with expertise in service desk support and management software. While smaller enterprises may find barriers to participation due to the indicated scale of the awarded contract, larger firms like ManageEngine (Zoho Corporation), who successfully secured the contract, highlight the potential for well-established companies to thrive in this market segment.

## Notice

Manage Engine - Service Desk Support provision.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2547bbd1-23f5-47fb-a176-76df5581e853 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2019 |
| Submission deadline | 28 Feb 2019 |
| Future notice date | Not specified |
| Award date | 28 Feb 2019 |
| Contract period | 1 Mar 2019 - 29 Feb 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £22,000 |
| Lots value | Not specified |
| Awards value | £22,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL BOTANIC GARDENS, KEW |
| Locality | RICHMOND |
| Post town | Twickenham |
| Postcode | TW9 3AE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Kew |
| Westminster constituency | Richmond Park |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MANAGEENGINE (ZOHO |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Mar 2019 at 10:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2547bbd1-23f5-47fb-a176-76df5581e853

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2547bbd1-23f5-47fb-a176-76df5581e853
  6th March 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5e2c0dda-f932-4207-9855-ce67b6f2b729. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5e2c0dda-f932-4207-9855-ce67b6f2b729.json.