---
title: "Telephony and Contact Centre Procurement Support Phase 1 - NCC588"
ocid: "ocds-b5fd17-5e466c0b-4978-4e59-b4c0-86a37c49b61d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5e466c0b-4978-4e59-b4c0-86a37c49b61d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5e466c0b-4978-4e59-b4c0-86a37c49b61d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5e466c0b-4978-4e59-b4c0-86a37c49b61d.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NORTHUMBERLAND COUNTY COUNCIL"
published: "2021-04-23"
---

# Telephony and Contact Centre Procurement Support Phase 1 - NCC588

Buyer: NORTHUMBERLAND COUNTY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-5e466c0b-4978-4e59-b4c0-86a37c49b61d

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## Summary

The Northumberland County Council is currently engaged in a tender process for "Telephony and Contact Centre Procurement Support Phase 1 - NCC588". This procurement falls under the industry category of telecommunication consultancy services and is focused on the North East region of the United Kingdom. The tender period is set to close on 23rd April 2021 at 15:00 BST, while the contract itself is scheduled to commence the following day, 24th April 2021, and continue until 25th April 2021. The total value of this project is estimated at £38,400 and follows an alternative procurement method.

This tender presents an excellent opportunity for businesses operating within the telecommunication consultancy sector, particularly those with expertise in providing telephony and contact centre support services. Companies that can deliver innovative solutions and demonstrate strong project management capabilities would be particularly well-suited to participate in this tender process. Engaging in this contract may enhance business growth through expanding service offerings and establishing a relationship with a significant local authority client.

## Notice

Mason Advisory for Phase 1 of this procurement process - reference 909-P-004Av01. NCC Request for Information (RFI) phase. Subsequent phases, such as RFP support and Delivery support will be the subject of a separate proposal, as the requirements of these phases become more clearly defined. *** AWARDED CONTRACT NOTICE FOR INFORMATION ONLY TO GENERATE AN AWARD NOTICE *** Additional information: *** AWARDED CONTRACT NOTICE FOR INFORMATION ONLY TO GENERATE AN AWARD NOTICE ***

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/42e76924-853a-41c6-a353-5c867f4af22b |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Apr 2021 |
| Submission deadline | 23 Apr 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 23 Apr 2021 - 25 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £38,400 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHUMBERLAND COUNTY COUNCIL |
| Locality | MORPETH |
| Post town | Newcastle upon Tyne |
| Postcode | NE61 2EF |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC42 Northumberland |
| Local authority | Northumberland |
| Electoral ward | Morpeth Kirkhill |
| Westminster constituency | North Northumberland |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71316000 - Telecommunication consultancy services

## Release History

- 23 Apr 2021 at 12:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/42e76924-853a-41c6-a353-5c867f4af22b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/42e76924-853a-41c6-a353-5c867f4af22b
  23rd April 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.northumberland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5e466c0b-4978-4e59-b4c0-86a37c49b61d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5e466c0b-4978-4e59-b4c0-86a37c49b61d.json.