---
title: "Out of Hours Call Handling Contract 2021"
ocid: "ocds-b5fd17-5e490ca3-233b-4c20-b719-8d16facacf66"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5e490ca3-233b-4c20-b719-8d16facacf66"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5e490ca3-233b-4c20-b719-8d16facacf66.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5e490ca3-233b-4c20-b719-8d16facacf66.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NETWORK HOMES"
published: "2021-02-02"
---

# Out of Hours Call Handling Contract 2021

Buyer: NETWORK HOMES  
Current stage: Tender  
OCID: ocds-b5fd17-5e490ca3-233b-4c20-b719-8d16facacf66

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5e490ca3-233b-4c20-b719-8d16facacf66)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5e490ca3-233b-4c20-b719-8d16facacf66.json)

## Summary

The procurement process involves Network Homes seeking to award a contract for an 'Out of Hours Call Handling Service' intended for use by residents. This tender is classified under the call centre services category and is located in London, United Kingdom. The procurement method is open, following an open procedure, and the tender period will close on 9 March 2021, with the contract expected to commence on 31 May 2021 and run for three years, possibly extending for an additional two years based on performance reviews. The total contract value is set at £250,000.

This opportunity presents growth potential for businesses specialising in call centre services, particularly those capable of managing out-of-hours operations. Companies that are experienced in providing responsive customer service support or have expertise in handling high volumes of calls efficiently during non-standard hours would be well positioned to compete for this contract. Additionally, organisations with a strong track record in service provision that aligns with the requirements and expectations of Network Homes may find substantial benefits in participating in this tender.

## Notice

Network Homes require a contract for an 'Out of Hours Call Handling Service' for use by residents. This contract will be awarded for 3 years with the option to extended for a further two years on an annually renewable basis (Subject to performance reviews)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c965b740-e73b-4890-a8d1-d69eed92a06b |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Feb 2021 |
| Submission deadline | 9 Mar 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 May 2021 - 31 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NETWORK HOMES |
| Locality | LONDON |
| Post town | Harrow |
| Postcode | HA9 0HP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI72 Brent |
| Local authority | Brent |
| Electoral ward | Wembley Park |
| Westminster constituency | Brent West |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 2 Feb 2021 at 16:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c965b740-e73b-4890-a8d1-d69eed92a06b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c965b740-e73b-4890-a8d1-d69eed92a06b
  2nd February 2021 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=564101699
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5e490ca3-233b-4c20-b719-8d16facacf66. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5e490ca3-233b-4c20-b719-8d16facacf66.json.