---
title: "Real-Time Passenger Wayfinding at Canning Town PIN"
ocid: "ocds-b5fd17-5e5b88ce-0c41-4de6-9cf0-0d0c1eb825f4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5e5b88ce-0c41-4de6-9cf0-0d0c1eb825f4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5e5b88ce-0c41-4de6-9cf0-0d0c1eb825f4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5e5b88ce-0c41-4de6-9cf0-0d0c1eb825f4.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "TRANSPORT FOR LONDON"
published: "2019-11-21"
---

# Real-Time Passenger Wayfinding at Canning Town PIN

Buyer: TRANSPORT FOR LONDON  
Current stage: Planning  
OCID: ocds-b5fd17-5e5b88ce-0c41-4de6-9cf0-0d0c1eb825f4

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## Summary

The procurement process titled "Real-Time Passenger Wayfinding at Canning Town PIN" is being undertaken by Transport for London (TfL). This initiative falls within the industry category of computer equipment and supplies. The procurement is currently in the planning stage, with an engagement end date set for 29th November 2019. The project is located in London, which serves as a crucial interchange for numerous daily commuters, highlighting the importance of effective wayfinding solutions in enhancing passenger experience.

This tender presents significant opportunities for businesses specialising in technology solutions, particularly in the fields of computer equipment, software programming, and consultancy services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-suited to compete, as the procurement aims to engage a diverse pool of respondents capable of providing innovative ways to optimise passenger flow and reduce congestion at the busy Canning Town station.

## Notice

TfL is considering how it may approach the procurement of any such services that may fulfil the problem statements and is therefore seeking early information from the market through the publication of this Prior information notice (PIN). The main purpose of this PIN is to establish the measure of interest in the market via a Market Sounding Questionnaire. This Problem Statement concerns Real-Time Passenger Wayfinding at Canning Town Station. Canning Town is a busy interchange between Underground, DLR and Buses, with 118,000 customers passing through the station each day. It is critical to DLR operations in the Royal Docks, with 70,000 of those customers (59%) interchanging between DLR and the Jubilee line. The layout of the station means that DLR services operate to and from the Beckton and Woolwich branches from two different sets of platforms (the High Level - platforms 3&4, and the Low Level - platforms 1&2). Whilst small information screens are available at certain points on the Jubilee platforms, these are not very prominent and hard to read. They list departures in time order, meaning that passengers must go through this process: * Work out which train destination they want for the station they are travelling to by looking at line diagrams or network maps * Consult the screen to find the next departure with its platform number * Go back to the static signage to try to work out where the stated platform is The volume of passengers makes it hard for people to stop and carry out this thought process. The result is that whilst 68% of people arriving on DLR use the High-Level platforms (as expected for where the train services using those platforms come from), a much higher 83% of people leaving the station on DLR use the High-Level platforms. This causes a mismatch between demand and capacity on DLR services leaving Canning Town, with trains originating at Bank, and passing through the High-Level platforms, picking up a disproportionate share of boarders at Canning Town. Main objectives: * Ensure that demand for eastbound DLR services at Canning Town is matched effectively to capacity Additional objectives: * Reduce customer journey times by reducing the amount of time they spend at Canning Town station * Reduce congestion at Canning Town station * Reduce the stress associated with interchanging at Canning Town

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b02ca407-5781-45e5-a692-bc694b94bf49 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Nov 2019 |
| Submission deadline | Not specified |
| Future notice date | 29 Nov 2019 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8NJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 32 - Radio, television, communication, telecommunication and related equipment
- 34 - Transport equipment and auxiliary products to transportation
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30200000 - Computer equipment and supplies
- 32200000 - Transmission apparatus for radiotelephony, radiotelegraphy, radio broadcasting and television
- 32300000 - Television and radio receivers, and sound or video recording or reproducing apparatus
- 34900000 - Miscellaneous transport equipment and spare parts
- 48800000 - Information systems and servers
- 72200000 - Software programming and consultancy services

## Release History

- 21 Nov 2019 at 16:43 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/b02ca407-5781-45e5-a692-bc694b94bf49

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b02ca407-5781-45e5-a692-bc694b94bf49
  21st November 2019 - Early engagement notice on Contracts Finder

## Notice URLs

- https://tfl.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5e5b88ce-0c41-4de6-9cf0-0d0c1eb825f4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5e5b88ce-0c41-4de6-9cf0-0d0c1eb825f4.json.