---
title: "Provision of CRM System for Connect to Work Programme"
ocid: "ocds-b5fd17-5e6902c5-6970-4ea0-82ca-3c58c20f2fe8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5e6902c5-6970-4ea0-82ca-3c58c20f2fe8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5e6902c5-6970-4ea0-82ca-3c58c20f2fe8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5e6902c5-6970-4ea0-82ca-3c58c20f2fe8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Leicester City Council"
published: "2026-10-12"
---

# Provision of CRM System for Connect to Work Programme

Buyer: Leicester City Council  
Current stage: Award  
OCID: ocds-b5fd17-5e6902c5-6970-4ea0-82ca-3c58c20f2fe8

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## Summary

Leicester City Council procured a customer relationship management (CRM) system to manage applications for the Connect to Work programme across Leicester, Leicestershire and Rutland. This is a software and information-systems service, intended to support application handling for the programme. The named buyer is Leicester City Council, based in Leicester. The stated delivery location is the United Kingdom; the programme’s stated coverage is Leicester, Leicestershire and Rutland. The requirement centres on supplying a CRM system for this programme rather than a broader, separately described digital transformation or general IT service. Suppliers whose products and services cover CRM software and the implementation or provision needed to manage programme applications are closest to the stated requirement.

The procurement is complete and has been awarded to Cognisoft Limited. The award was made on 12 October 2026 for £243,520. The contract period runs from 28 October 2026 to 27 October 2030. The tender’s estimated value range was £175,154 to £243,520, and the submission deadline was 1 October 2026 at 10:00. The procurement is categorised as a services contract; its procurement method is described only as “Other”. The stated description identifies one CRM requirement, with no separate lot structure recorded. The published suitability flags indicate that small and medium-sized enterprises and voluntary, community and social enterprises were considered suitable. No evaluation criteria or weighting are stated in the procurement information.

The award shows demand from Leicester City Council for a CRM system supporting applications to a regional employment programme. Cognisoft Limited, identified as an SME, won the contract, demonstrating that a smaller supplier was selected for this requirement. A credible competitor for a comparable future requirement would need to show that its CRM can manage programme applications across Leicester, Leicestershire and Rutland, and provide the system and service needed for that purpose. The four-year contract period indicates a sustained requirement rather than a one-off software purchase. Suppliers with relevant CRM capability and evidence of delivering systems for application-management processes would be well placed to compete when this specific requirement next comes to market. The published information does not set out required accreditations, technical standards, integration needs or supplier capacity thresholds, so these cannot be inferred as selection advantages.

## Notice

CRM required to manage applications for Leicester Leicestershire and Rutland for Connect to Work project.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/650d3764-7740-41e2-9d07-55981010aadf |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Oct 2026 |
| Contract period | 28 Oct 2026 - 27 Oct 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £243,520 |
| Lots value | Not specified |
| Awards value | £243,520 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Leicester City Council |
| Locality | LEICESTER |
| Postcode area | Leicester |
| Postcode | LE1 1FZ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF21 Leicester |
| Local authority | Leicester |
| Electoral ward | Castle |
| Westminster constituency | Leicester South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Cognisoft Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 12 Oct 2026 at 16:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/650d3764-7740-41e2-9d07-55981010aadf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/650d3764-7740-41e2-9d07-55981010aadf
  12th October 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.leicester.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5e6902c5-6970-4ea0-82ca-3c58c20f2fe8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5e6902c5-6970-4ea0-82ca-3c58c20f2fe8.json.