--- title: "ICT12804 - Core Support Services" ocid: "ocds-b5fd17-5e899a1e-3cec-4c89-a0bb-243f6b7f39a9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5e899a1e-3cec-4c89-a0bb-243f6b7f39a9" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5e899a1e-3cec-4c89-a0bb-243f6b7f39a9.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-5e899a1e-3cec-4c89-a0bb-243f6b7f39a9.json" source: "Contracts Finder" current_stage: "Award" buyer: "TRANSPORT FOR LONDON" published: "2019-11-20" --- # ICT12804 - Core Support Services Buyer: TRANSPORT FOR LONDON Current stage: Award OCID: ocds-b5fd17-5e899a1e-3cec-4c89-a0bb-243f6b7f39a9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5e899a1e-3cec-4c89-a0bb-243f6b7f39a9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5e899a1e-3cec-4c89-a0bb-243f6b7f39a9.json) ## Summary The procurement process is spearheaded by Transport for London (TfL) and concerns the tender titled "ICT12804 - Core Support Services." This initiative falls under the IT services sector, specifically focusing on repair, maintenance, and associated services related to technology. Located in London, the procurement process has recently reached the award stage as of 29 October 2019, with the contract period slated to run from 25 January 2020 to 24 January 2024. The contract is valued at £70 million, with a minimum contract value of £30 million, and was secured through a selective procurement method involving a negotiated procedure. The prior tender period concluded on 31 October 2018. This tender presents significant opportunities for growth for companies specialising in IT services, particularly those offering service desk and desktop support, audio-visual equipment, and customer service solutions. Businesses well-versed in collaboration and capable of implementing innovative technologies will find this contract to be a strategic fit. The selected supplier is Computacenter, a large-scale provider, suggesting that competition may be strong, thereby encouraging smaller enterprises who can demonstrate a robust value proposition and an ability to deliver high-quality service levels aligned with TfL's operational goals. ## Notice Delivery of: * Service Desk and Desk Side Support services, including support for Customer Information Screens, Audio/Visual equipment and Meeting Rooms. * continuity of service for TfL; * the technical resources for its services that TfL needs as and when required * service performance to agreed service levels; * improvements to existing services in line with business requirements and TfL's strategic direction; and * recommendations/guidance on leveraging new technology and/or ways of working to further optimise TfL's Core Support Services. * Platform to enable the objectives outlined in section 2.5 to be achieved. Drivers for Change Adoption of: * a CSS Contract model that, where applicable, is based on the principles of joint working, collaboration and co-operation, and which is designed to provide opportunities for TfL and the Supplier to work together openly, delivering continuous product/service improvement and innovation; * industry best practice standards; * standard best practice tools, seamlessly integrated across the supply configuration chain, delivering effective monitoring and management reporting; * to reduce costs; and * to improve the service for TfL's customers. During the term of the Contract, and aligned with TfL's strategic direction, TfL may engage with the successful Bidder to review and potentially provide additional services from the Bidder. These potential services are not included in the current contract scope but may be requested via the Change Control Procedure. These potential services will not be evaluated or priced as part of this ITN. The detail, or timeframes, for these potential services cannot be fully detailed at present but the potential scope of the services encompasses all the core transactional activities performed by the Technology Service Operations (TSO) team within TfL. The TSO team is responsible for the full end to end support of IT services (business and technical) provisioned within TfL. This covers all the stages of service lifecycle, from inception/planning, through design, build, transition, operation, maintain, optimise and ultimately decommission. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3c007eae-26f5-4ee8-a221-2d4770128dc4 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Nov 2019 | | Submission deadline | 31 Oct 2018 | | Future notice date | Not specified | | Award date | 29 Oct 2019 | | Contract period | 31 Mar 2020 - 31 Mar 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £70,000,000 | | Lots value | Not specified | | Awards value | £26,889,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TRANSPORT FOR LONDON | | Locality | LONDON | | Post town | South East London | | Postcode | SE10 0ES | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI5 Outer London - East and North East | | ITL 3 | TLI51 Bexley and Greenwich | | Local authority | Greenwich | | Electoral ward | Greenwich Peninsula | | Westminster constituency | Greenwich and Woolwich | | Delivery location | TLI London | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | COMPUTACENTER | ## CPV Codes ### Divisions - 50 - Repair and maintenance services - 72 - IT services: consulting, software development, Internet and support ### Codes - 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 20 Nov 2019 at 10:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3c007eae-26f5-4ee8-a221-2d4770128dc4 - 5 Oct 2018 at 10:47 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ad0b7907-c1f1-4db4-8cb7-4b1a08ab80a3 - 3 Oct 2018 at 07:41 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/51036046-34bf-4284-bc64-8ebb7c2559b3 - 1 Oct 2018 at 11:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2ab014e6-58f8-453f-9cff-3168c146fd92 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/3c007eae-26f5-4ee8-a221-2d4770128dc4 20th November 2019 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/ad0b7907-c1f1-4db4-8cb7-4b1a08ab80a3 5th October 2018 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/51036046-34bf-4284-bc64-8ebb7c2559b3 3rd October 2018 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/2ab014e6-58f8-453f-9cff-3168c146fd92 1st October 2018 - Opportunity notice on Contracts Finder - https://procontract.due-north.com/opportunities Link to respond to opportunity ## Notice URLs - https://tfl.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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