---
title: "Client feedback programme contract 2021-23"
ocid: "ocds-b5fd17-5eada6f2-85a7-447f-8664-0e67779d6cc3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5eada6f2-85a7-447f-8664-0e67779d6cc3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5eada6f2-85a7-447f-8664-0e67779d6cc3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5eada6f2-85a7-447f-8664-0e67779d6cc3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL AUDIT OFFICE"
published: "2021-05-27"
---

# Client feedback programme contract 2021-23

Buyer: NATIONAL AUDIT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-5eada6f2-85a7-447f-8664-0e67779d6cc3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5eada6f2-85a7-447f-8664-0e67779d6cc3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5eada6f2-85a7-447f-8664-0e67779d6cc3.json)

## Summary

The National Audit Office is seeking a contractor for the "Client feedback programme contract 2021-23", which encompasses conducting an annual client survey and interviews to gather feedback. This procurement falls under the services industry, specifically categorised as customer survey services (CPV code 79342310). The contract, valued at GBP 93,985.29, is currently in the award stage, with the contract effective from 25 March 2021 to 24 March 2022. Key dates include the tender period, which ended on 10 February 2021, and the award notice published on 27 May 2021.

This tender presents an opportunity for businesses that specialise in survey services and public sector consultancy. Firms equipped to conduct comprehensive client feedback programmes and able to engage in qualitative interviews will find this tender particularly relevant. Given the experience required and the scale of the contract, large companies with proven capabilities in customer feedback analysis and related services could be well-suited to compete. The procurement method employed was selective, indicating a call-off from an established framework agreement, which may favour those with prior experience in similar contracts.

## Notice

Annual client survey and interviews to gather feedback

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/59ad648f-ff43-4ae2-be5a-de26ab252776 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 May 2021 |
| Submission deadline | 10 Feb 2021 |
| Future notice date | Not specified |
| Award date | 28 Feb 2021 |
| Contract period | 25 Mar 2021 - 24 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £93,985 |
| Lots value | Not specified |
| Awards value | £112,783 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL AUDIT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services

## Release History

- 27 May 2021 at 11:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/59ad648f-ff43-4ae2-be5a-de26ab252776

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/59ad648f-ff43-4ae2-be5a-de26ab252776
  27th May 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5eada6f2-85a7-447f-8664-0e67779d6cc3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5eada6f2-85a7-447f-8664-0e67779d6cc3.json.