---
title: "PS25237 - Identifying 'what works' in supplier engagement."
ocid: "ocds-b5fd17-5ecc41f3-2036-4340-85ba-bcb330a8b61e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5ecc41f3-2036-4340-85ba-bcb330a8b61e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5ecc41f3-2036-4340-85ba-bcb330a8b61e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5ecc41f3-2036-4340-85ba-bcb330a8b61e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DESNZ"
published: "2025-10-10"
---

# PS25237 - Identifying 'what works' in supplier engagement.

Buyer: DESNZ  
Current stage: Award  
OCID: ocds-b5fd17-5ecc41f3-2036-4340-85ba-bcb330a8b61e

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## Summary

The procurement process, managed by DESNZ, was titled "PS25237 - Identifying 'what works' in supplier engagement" and classified under research and development services. This initiative aimed to identify effective supplier engagement strategies with consumers for smart meter appointments. The procurement was concluded as an award notice with the contract awarded to Verian Group UK Ltd, starting on 10th October 2025 and ending on 31st March 2026. The procurement method used was a selective call-off from the DESNZ Behavioural Science Call-off Framework. The procurement category is services, and the process is now complete. The work will span multiple regions, including the United Kingdom, Europe, and other international regions.

This tender represents an opportunity for organisations specialising in research and consultancy services, particularly those focused on consumer engagement strategies within the utilities sector. Businesses eligible to compete included SMEs and VCSEs, offering them potential growth by contributing innovative insights and methods in supplier engagement. Companies with expertise in behavioural science and consumer interaction can leverage such contracts to expand their portfolio and enhance their reputation in the public sector. This project underscores the importance of effective communication and engagement strategies in maintaining and improving utility services.

## Notice

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded following a mini competition under the Behavioural Science Call-off Framework - RAF067/2324 - PS24030 What Works' social research project: Identifying 'what works' in supplier engagement with consumers to secure and fulfil maintenance appointments for smart meters. To be procured via the DESNZ Behavioural Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f42b2c62-1217-4116-b13a-4bb7425a1b24 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Oct 2025 |
| Submission deadline | 23 Sep 2025 |
| Future notice date | Not specified |
| Award date | 2 Oct 2025 |
| Contract period | 9 Oct 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £82,794 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DESNZ |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VERIAN GROUP |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 10 Oct 2025 at 10:19 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f42b2c62-1217-4116-b13a-4bb7425a1b24
- 10 Oct 2025 at 10:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f42b2c62-1217-4116-b13a-4bb7425a1b24

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f42b2c62-1217-4116-b13a-4bb7425a1b24
  10th October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5ecc41f3-2036-4340-85ba-bcb330a8b61e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5ecc41f3-2036-4340-85ba-bcb330a8b61e.json.