---
title: "TfL 90865 - Lot 2 Task N Contracts Mystery Shopper Survey (CMSS)"
ocid: "ocds-b5fd17-5ed38132-5cb2-4093-8482-3147a122ba87"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5ed38132-5cb2-4093-8482-3147a122ba87"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5ed38132-5cb2-4093-8482-3147a122ba87.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5ed38132-5cb2-4093-8482-3147a122ba87.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2017-08-10"
---

# TfL 90865 - Lot 2 Task N Contracts Mystery Shopper Survey (CMSS)

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-b5fd17-5ed38132-5cb2-4093-8482-3147a122ba87

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5ed38132-5cb2-4093-8482-3147a122ba87)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5ed38132-5cb2-4093-8482-3147a122ba87.json)

## Summary

The procurement process for the "TfL 90865 - Lot 2 Task N Contracts Mystery Shopper Survey (CMSS)" was conducted by Transport for London (TfL), located in London, England. This contract, valued at £1,663,726, falls under the industry category of survey services and specifically focuses on customer survey services. The procurement method employed was selective, following a restricted procedure, with the tender period concluding on 4th May 2017. The contract period has started from 5th May 2017 and is set to end on 3rd May 2021.

This tender presents fruitful opportunities for businesses engaged in market research and customer feedback services, especially small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Companies specialising in customer satisfaction surveys and related services would find this contract particularly relevant, enabling them to expand their portfolio and enhance their client base through collaboration with a prominent public authority like Transport for London.

## Notice

Call off from TfL 90865 - Customer Research and Insight Lot 2 - Mystery Shopping Surveys (MSS) for Contracts Mystery Shopper Survey (CMSS)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a86f14fe-3856-4c61-96f0-71242bab60f2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Aug 2017 |
| Submission deadline | 4 May 2017 |
| Future notice date | Not specified |
| Award date | 3 May 2017 |
| Contract period | 4 May 2017 - 3 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,663,726 |
| Lots value | Not specified |
| Awards value | £1,663,726 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0TL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GFK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 10 Aug 2017 at 14:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a86f14fe-3856-4c61-96f0-71242bab60f2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a86f14fe-3856-4c61-96f0-71242bab60f2
  10th August 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/eed74854-851b-41fd-8629-f4e54e125aad
  TfL 90865 - Lot 2 Task N Contracts Mystery Shopper Survey (CMSS)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a82f398d-aa7a-4da1-a662-a7486e0a46b8
  TfL 90865 - Lot 2 Task N Contracts Mystery Shopper Survey (CMSS)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/42965233-c30f-453c-8930-311831c57491
  TfL 90865 - Lot 2 Task N Contracts Mystery Shopper Survey (CMSS)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/09d9b4a9-2c09-442d-9ebf-c3137c4abf9c
  TfL 90865 - Lot 2 Task N Contracts Mystery Shopper Survey (CMSS)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4ebc40ba-785b-4f31-b9fa-e703e6c4543e
  TfL 90865 - Lot 2 Task N Contracts Mystery Shopper Survey (CMSS)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5ed38132-5cb2-4093-8482-3147a122ba87. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5ed38132-5cb2-4093-8482-3147a122ba87.json.