---
title: "Direct Payment Support Service"
ocid: "ocds-b5fd17-5edb0a5a-1883-4c9d-87a1-7cc546407130"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5edb0a5a-1883-4c9d-87a1-7cc546407130"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5edb0a5a-1883-4c9d-87a1-7cc546407130.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5edb0a5a-1883-4c9d-87a1-7cc546407130.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HARTLEPOOL BOROUGH COUNCIL"
published: "2022-02-15"
---

# Direct Payment Support Service

Buyer: HARTLEPOOL BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5edb0a5a-1883-4c9d-87a1-7cc546407130

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5edb0a5a-1883-4c9d-87a1-7cc546407130)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5edb0a5a-1883-4c9d-87a1-7cc546407130.json)

## Summary

The Hartlepool Borough Council is seeking to commission a Direct Payment Support Service, classified under Financial and Insurance Services. The tender period concluded on 14th January 2022, with a contract scheduled to commence from 1st April 2022 for a duration of three years, potentially extendable to 31st March 2027 based on performance and funding. The value of the award is £25,000. Interested organisations were required to apply through the NEPO Portal.

This tender presents significant opportunities for businesses specialising in social care and financial administration services. Companies that provide direct payment support, manage reconciliations for client payments, or offer a range of community services will find this tender particularly relevant. Small and medium-sized enterprises (SMEs) and voluntary and community sector enterprises (VCSEs) are encouraged to participate, as they could effectively meet the needs outlined in the tender description.

## Notice

The Council seeks to commission a direct payment support service. The service will be funded through payment of a core cost payment of PS5,000. In addition to this direct payment recipients who access the service will chose from a menu of services and pay the costs of those services direct to the successful provider. The Provider will also be required to carry out reconciliations for direct payment recipients who do not receive support from the successful provider. The cost of this work will be charged as an agreed hourly rate. The Contract will commence on commence 1st April 2022 for a period of 3 years with an option to extend on a rolling basis until 31st March 2027 extensions subject to performance and funding Organisations wishing to register an interest and download the tender documentation, should apply via the NEPO Portal only. www.procontract.due-north.com All completed documentation must be returned via the NEPO Portal Only and by no later than 2pm on Friday, 14th January 2022. For guidance notes on how to register onto the NEPO Portal please follow link below: - http://www.hartlepool.gov.uk/downloads/download/2576/guide_to_registering_as_a_new_supplier_on_the_nepo_portal

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/feb20185-035d-4418-820c-bb0bf35b6529 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Feb 2022 |
| Submission deadline | 14 Jan 2022 |
| Future notice date | Not specified |
| Award date | 15 Feb 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £25,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HARTLEPOOL BOROUGH COUNCIL |
| Locality | HARTLEPOOL |
| Post town | Cleveland |
| Postcode | TS24 8AY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC31 Hartlepool and Stockton-on-Tees |
| Local authority | Hartlepool |
| Electoral ward | Victoria |
| Westminster constituency | Hartlepool |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PENDERELS TRUST |

## CPV Codes

### Divisions

- 66 - Financial and insurance services
- 75 - Administration, defence and social security services
- 98 - Other community, social and personal services

### Codes

- 66000000 - Financial and insurance services
- 75000000 - Administration, defence and social security services
- 98000000 - Other community, social and personal services

## Release History

- 15 Feb 2022 at 11:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/feb20185-035d-4418-820c-bb0bf35b6529
- 9 Dec 2021 at 09:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a04eb23f-9396-4ac7-85e8-912af17a6037
- 8 Dec 2021 at 13:19 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c4e1719f-5019-4a82-8a7d-d9939fe01896

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/feb20185-035d-4418-820c-bb0bf35b6529
  15th February 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/a04eb23f-9396-4ac7-85e8-912af17a6037
  9th December 2021 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/c4e1719f-5019-4a82-8a7d-d9939fe01896
  8th December 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.hartlepool.gov.uk
- http://www.hartlepool.gov.uk/downloads/download/2576/guide_to_registering_as_a_new_supplier_on_the_nepo_portal

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5edb0a5a-1883-4c9d-87a1-7cc546407130. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5edb0a5a-1883-4c9d-87a1-7cc546407130.json.